America Espino
Rowlett,TX
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
NextCare
Terrell, TX
08.2025 - Current
- Managed patient check-in and appointment scheduling using NextCare's electronic health record system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized reception area, ensuring a welcoming environment for patients and visitors.
- Assisted in processing insurance verification and patient documentation efficiently.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Home Team Associate
Walmart
Silver City, NM
03.2025 - 07.2025
- Assisted customers with product inquiries and resolutions to enhance shopping experience.
- Maintained merchandise displays to ensure compliance with store standards and promotions.
- Monitored cleanliness of sales floor to provide a safe and welcoming environment for customers.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
Sales Associate
Bath & Body Works Inc.
Mesquite, TX
11.2022 - 05.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Collaborated with team members to achieve daily sales goals and objectives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Science -
Trinity Valley Community College
Terrell, TXBachelor of Arts - General Studies
Texas Tech University
Lubbock, TX05-2025
Skills
- Customer service
- Time management
- Listening skills
- Team collaboration
- Appointment scheduling
- Office organization
- Conflict management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
NextCare
08.2025 - Current
Home Team Associate
Walmart
03.2025 - 07.2025
Sales Associate
Bath & Body Works Inc.
11.2022 - 05.2023
Bachelor of Science -
Trinity Valley Community College
Bachelor of Arts - General Studies
Texas Tech University