Hi, I’m
America Monteclaro
Harker Heights,TX
Summary
Proven leader and dedicated team player with a track record of elevating customer service standards at Smoke Cloud Vape. Skilled in cash handling and fostering a culture of patience and empathy, I excel in fast-paced environments, ensuring operational excellence and a positive customer experience. Demonstrated ability to mentor staff and improve team performance significantly.
Overview
2
years of professional experience
1
Certification
Work History
Go-Go Food Mart
Cashier
08.2022 - 10.2024
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Smoke Cloud Vape
Shift Manager
01.2023 - 08.2024
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
GED
GED
05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Team collaboration
Certification
- Texas Food Handlers Certification
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Smoke Cloud Vape
01.2023 - 08.2024
Cashier
Go-Go Food Mart
08.2022 - 10.2024
- Texas Food Handlers Certification
GED
GED
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