Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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America Reyes

Kansas City,USA

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Account Manager/Remote

Simple Auto
06.2024 - 12.2024
  • Managed client relationships to ensure satisfaction and retention.
  • Analyzed account performance data to identify growth opportunities.
  • Collaborated with sales team to streamline onboarding processes for new clients.
  • Trained junior staff on best practices for client management and engagement.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Kept detailed records of daily activities through online customer database.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Account Manager

Adonis Auto
06.2023 - 06.2024
  • Streamlined reporting processes to improve accuracy and efficiency in account tracking.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Maintained accurate records of all collections activities, ensuring compliance with company policies and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

CNA

Brookdale Shawnee
08.2020 - 09.2021
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

Diploma -

Wyandotte High School
Kansas City, KS
01.2019

Skills

  • Excellent communication
  • Reliability
  • Problem-solving abilities
  • Multitasking Abilities
  • Adaptability and flexibility
  • Insurance company communication
  • Organizational skills
  • Microsoft outlook
  • Skip tracing
  • Payment arrangements
  • Documentation and recordkeeping
  • Teamwork and collaboration
  • Patience and persistence
  • Attention to detail

Certification

  • CNA
  • 2018

Languages

Spanish
Native or Bilingual

Timeline

Account Manager/Remote

Simple Auto
06.2024 - 12.2024

Account Manager

Adonis Auto
06.2023 - 06.2024

CNA

Brookdale Shawnee
08.2020 - 09.2021

Diploma -

Wyandotte High School

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