Gerardo Dones Jr
Hartford,CT
Summary
Dynamic and results-driven professional with extensive experience in customer relations and cash handling at Simple Auto Rental. Proven ability to lead teams and enhance operational efficiency while maintaining a professional demeanor. Skilled in data entry and creative problem solving, consistently delivering exceptional service and ensuring client satisfaction. Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Simple Auto Rental
08.2025 - Current
- Managed phone inquiries, providing accurate information on vehicle availability and rental policies.
- Coordinated vehicle return inspections, documenting damages and discrepancies as needed.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Part Time Shift Lead
Dollar General
03.2025 - Current
- Supervised daily operations, ensuring compliance with safety protocols and efficient workflow.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Monitored cash register operations, ensuring accurate transactions and balanced drawers at shift end.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Barista/Drive-Thru Cashier
Dunkin Donuts
11.2024 - 03.2025
- Prepared and served high-quality coffee beverages following established recipes and standards.
- Provided exceptional customer service by engaging with customers and addressing inquiries effectively.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Adapted quickly to changing menu items, ensuring accurate order fulfillment for diverse customer preferences.
- Participated in training sessions to enhance product knowledge and improve customer engagement techniques.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
High School Diploma -
Sci-Tech
1250 State Street06-2024
Skills
- Telephone skills
- Data entry
- Customer/Client relations
- Multi-line telephone operation
- Professional demeanor
- Team motivation
- Rules enforcement
- Loss prevention
- Daily reporting
- Shift leadership
- Cash handling
- Creative problem solving
Accomplishments
Awarded a scholarship through the third annual Black History Oratorical Contest
Certification
- Connecticut Driver's License (6 Months Currently)
- Connecticut Guard Card (6 Months Currently)
- Dollar General's Robbery Prevention
- Dollar General's Safety Orientation
- Dollar General's Sexual Harassment Training
- Dollar General's Star Customer Service
Timeline
Receptionist
Simple Auto Rental
08.2025 - Current
Part Time Shift Lead
Dollar General
03.2025 - Current
Barista/Drive-Thru Cashier
Dunkin Donuts
11.2024 - 03.2025
High School Diploma -
Sci-Tech