America Rios
Lincoln Park ,MI
Summary
Dynamic and dedicated professional with extensive experience in customer service at El Camino Real Restaurant. Proven ability to enhance guest experiences through strong multitasking and effective communication. Skilled in order taking and menu recommendations, consistently fostering team collaboration to achieve high service standards and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
El Camino Real Resturant
Michigan
05.2018 - 05.2019
- Assisted customers with menu selections and provided detailed information on daily specials.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Learned to operate point-of-sale system for efficient order processing and payment handling.
- Adapted quickly to changing customer demands during peak service hours.
- Supported team members in maintaining high standards of service quality and efficiency.
Sales Associate
Forever 21
Dearborn, MI
07.2018 - 07.2019
- Delivered exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.
- Assisted in inventory management, maintaining accurate stock levels and organizing merchandise displays.
- Trained new team members on operational procedures and company policies, enhancing team performance and efficiency.
- Collaborated with colleagues to streamline checkout processes, reducing wait times for customers.
- Monitored sales floor activities to ensure adherence to safety standards and compliance with store policies.
- Analyzed customer feedback to identify areas for service improvement and implemented actionable solutions.
- Led initiatives to optimize product placement strategies, increasing visibility of promotional items and driving sales growth.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Target
06.2019 - 06.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed merchandise restocking to ensure optimal product availability on sales floor.
- Processed transactions accurately using point-of-sale systems, maintaining cash register integrity.
- Collaborated with team members to create engaging store displays that attracted customer interest.
- Maintained cleanliness and organization of sales areas to enhance store presentation and safety.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Factory Worker
My Locker Factory
Detroit, MI
04.2020 - 06.2021
- Operated machinery to assemble products efficiently while adhering to safety protocols.
- Inspected finished goods for quality assurance, ensuring compliance with production standards.
- Collaborated with team members to optimize workflow and reduce downtime on the assembly line.
- Maintained cleanliness and organization of workstations, promoting a safe working environment.
Veterinary Technician
Harvey Animal Hospital
Grosse Pointe, MI
07.2021 - 12.2023
- Administered vaccinations and medications, ensuring compliance with veterinary protocols and safety standards.
- Monitored animal health, recording vital signs and behavioral changes for veterinary assessment.
- Assisted in surgical procedures, preparing instruments and maintaining sterile environments throughout operations.
- Educated pet owners on post-operative care and preventative health measures to promote animal wellness.
- Managed laboratory tasks, including sample collection and analysis for diagnostics and disease prevention.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Veterinary Technician
Poppy Hill Vet
Berkley, MI
01.2024 - Current
- Provided compassionate care during routine check-ups, fostering positive client relationships through effective communication.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
Education
Veterinary Assistant Graduate - Veterinary Assistant Certificate
Ross Medical Education Center
Westland, MI05.2019
High School Graduate
Annapolis High School
Dearborn, MI05.2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Menu recommendations
- Client communication
- Telephone skills
- Greeting and seating clients
Languages
Spanish
Native or Bilingual
Timeline
Veterinary Technician
Poppy Hill Vet
01.2024 - Current
Veterinary Technician
Harvey Animal Hospital
07.2021 - 12.2023
Factory Worker
My Locker Factory
04.2020 - 06.2021
Sales Associate
Target
06.2019 - 06.2020
Sales Associate
Forever 21
07.2018 - 07.2019
Server
El Camino Real Resturant
05.2018 - 05.2019
Veterinary Assistant Graduate - Veterinary Assistant Certificate
Ross Medical Education Center
High School Graduate
Annapolis High School