Americas Burns
Florence,AL
Summary
Driven professional with a strong background in customer service and cash management, notably at Texas Roadhouse. Excelled in enhancing customer satisfaction and loyalty through exceptional service and accurate transaction processing. Demonstrated proficiency in cash handling and a commitment to professionalism, coupled with a knack for fostering positive customer relations.
Overview
5
5
years of professional experience
Work History
Cashier
Jacks
Florence, AL
09.2024 - 10.2024
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
To Go Server / Host
Texas Roadhouse
Huntsville
09.2022 - 05.2023
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
Cashier
Hardee’s
Ardmore , TN
09.2019 - 10.2024
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
Teacher
Bright Begginings Daycare
Killen, AL
05.2024 - 08.2024
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Shifted between formal and informal methods of teaching to keep students engaged.
Education
N/A - Early Childhood Education
Northwest Shoals Community College
Muscle Shoals, AL05.2025
High School Diploma - N/A
Sparkman High School
Harvest, AL05.2025
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash handling and management
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Cash Management
- Basic Math Competence
- Cash register systems
- Cash handling expertise
- Payment Processing
- Product restocking
Timeline
Cashier
Jacks
09.2024 - 10.2024
Teacher
Bright Begginings Daycare
05.2024 - 08.2024
To Go Server / Host
Texas Roadhouse
09.2022 - 05.2023
Cashier
Hardee’s
09.2019 - 10.2024
N/A - Early Childhood Education
Northwest Shoals Community College
High School Diploma - N/A
Sparkman High School