Amethyst Hill
Santa Cruz,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Deli Manager
Safeway
Santa Cruz, CA
02.2023 - 04.2023
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
Manager
Magnetic Attractions
Santa Cruz, CA
08.2016 - 12.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Landscape Designer
Juliane's Treework And Landscape
Santa Cruz, CA
04.2013 - 12.2015
- Enhanced landscape designs by incorporating sustainable and eco-friendly materials and practices.
- Collaborated with architects and clients to create visually appealing outdoor spaces for residential and commercial properties.
- Developed comprehensive plans, including plant selection, hardscaping elements, and irrigation systems, ensuring project success.
- Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
- Communicated effectively with clients throughout the entire design process to ensure satisfaction with the final product.
Assistant Manager
Edith Designs
Santa Cruz, CA
06.2002 - 06.2012
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained bookkeeping records using Quickbooks
Waitress/Food Prep
Ristorante Italiano
Santa Cruz, CA
01.2000 - 02.2002
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
General Education
Cabrillo College
Aptos, CAHigh School Diploma -
The Ark
Santa Cruz, CA06.1993
Skills
- Catering Support
- Cost Reductions
- Catering Services
- Team Direction
- Workforce Management
- Staff Development
- Financial Management
- Operations Management
- Employee Scheduling
- Retail Operations
- Performance Reviewing
- Customer Relations
Timeline
Deli Manager
Safeway
02.2023 - 04.2023
Manager
Magnetic Attractions
08.2016 - 12.2022
Landscape Designer
Juliane's Treework And Landscape
04.2013 - 12.2015
Assistant Manager
Edith Designs
06.2002 - 06.2012
Waitress/Food Prep
Ristorante Italiano
01.2000 - 02.2002
General Education
Cabrillo College
High School Diploma -
The Ark