Amethyst Mendoza
Casa Grande,AZ
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Priority Hearing and Tinnitus
Sun Lakes, AZ
11.2023 - Current
- Perform administrative duties such as filing paper work, answering phones and scheduling appointments
- Maintain accurate records of all patients care activities using electronic health record systems
- Scheduled appointments for patients and coordinated follow-up visits as needed
- Work with DM ( Diary Management ) software and Counsel Ear
- Complete insurance verifications
- Explain polices, procedures and service to patients
- Cleaned patients Hearing Aids, as well as giving them the correct supplies needed
- Make outbound calls to confirm appointments, to schedule appointments as well as answering inbound phone calls
- Device check ins, calling manufactures for devices
Medical Office Coordinator
The Core Institute
Phoenix, Arizona
01.2023 - 11.2023
- Scheduled appointments for patients with correct provider
- Answered inbound calls and directed them to appropriate members
- Provided information regarding services, policies for their appointment or procedure
- Made outbound calls for referrals that were received from doctor offices
- Requested new referrals to patients primary care provider for renewal
- Input insurance into patients chart
- Worked with Athena software
Pharmacy Technician
Walgreens
Chandler, Arizona
02.2021 - 12.2022
- Handled phone calls ( inbound and outbound) from doctor offices and pharmacies with patients information and prescriptions
- Assisted patients prescriptions, such as adding insurance information , updating patients charts and typing up their prescriptions
- Resolving issues for patients that called in about their online prescription orders
- Collected payments for their medications
- Teamed with peers, technicians and pharmacist to prioritize a complete orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer system.
- Managed filing of prescriptions , both electronically and manually
- Assisted in training new employees
Sales Floor Associate
Melrose
Phoenix, AZ
03.2020 - 01.2021
Cashier/ freight
Dollar tree
Peoria, Arizona
10.2018 - 03.2020
Education
High School Diploma -
Maryvale High School
05.2015
Skills
- Insurance verification
- Scheduling
- Customer service
- Warm and Cold call expertise
- High call volume reception
- Chart updating
- Proficient in Microsoft office database
- Able to multitask and grasp new concepts quickly
- Referral management / request
- Worked with Athena software, Diary Management, Pharmacy software, Counseal Ear
- Taking payments : Checks, Cash, Card
Timeline
Patient Care Coordinator
Priority Hearing and Tinnitus
11.2023 - Current
Medical Office Coordinator
The Core Institute
01.2023 - 11.2023
Pharmacy Technician
Walgreens
02.2021 - 12.2022
Sales Floor Associate
Melrose
03.2020 - 01.2021
Cashier/ freight
Dollar tree
10.2018 - 03.2020
High School Diploma -
Maryvale High School