Amethyst Mendoza
Phoenix,AZ
Summary
Experienced medical office professional skilled in appointment scheduling and electronic health records management. Recognized for strong organizational skills and attention to detail, contributing to efficient patient care and streamlined operations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Patient Care Coordinator
Priority Hearing and Tinnitus
Sun Lakes , Arizona
12.2024 - Current
- Answering phones and emails and scheduling appointments with correct provider
- Maintain accurate records of all patient care activities using electronic health records system
- Work with DM ( Diary Management ) and CounsealEar software
- Complete insurance verifications
- Explain policies, procedures and services to patients
- Cleaned hearing aids, such as wax guards, domes and replace receivers if needed
- Provided correct supplies to patients
- Making outbound calls to confirm appointments and follow-ups
- Call manufactures to check stratus of hearing aids such as Oticon, Starkey, Phonak and Westone.
- Take payments for patients ( Card, Checks, Care Credit and Cash )
- Manage referrals such as faxing referral request,/ calling doctor offices for referrals
- Preformed administrative duties such as filing records
Medical Office Coordinator
The Core Institute
Phoenix, AZ
11.2023 - 12.2024
- Schedule appointments with correct providers
- Answer inbound calls and direct to appropriate clinics or Medical Assistances.
- Provided information regarding services
- Provided information about patients procedures
- Made outbound calls for referrals that were received from Doctor offices
- Requested new referrals for patient from their primary care doctors
- Input correct insurance information
- Worked with Athena software
Pharmacy Technician
Walgreens
Chandler, AZ
02.2020 - 11.2023
- Handled phone calls ( inbound and outbound) From doctor offices and other pharmacies with patients information and prescriptions
- Assisted patients with their online prescriptions such as updating person info change, status of medication and adding allergies/ other demographic information
- Added/ updated insurance information
- Data entry, inputting patients new prescriptions , updating a prescription order
- Collected payments
- Teamed with other technicians and pharmacists to prioritize and complete prescription orders
- Storing and pulling prescriptions online from patient chart
- Managed filling prescriptions electronically
- Assisted with training new employees
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05-2015
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Insurance verification
- Medical terminology
- Follow-up care
- Documentation
- Patient registration
- Filing and recordkeeping
- Proficient in softwares
- Office administration
- Payment collection
- New hire training
- Multitasking and grasping new concepts quickly
- Referral Management / request
- Chart updating
- Warm/ Cold transfer expertise
- Data Entry
- High Call volume
Certification
- Level 1 finger print clearance card
Timeline
Patient Care Coordinator
Priority Hearing and Tinnitus
12.2024 - Current
Medical Office Coordinator
The Core Institute
11.2023 - 12.2024
Pharmacy Technician
Walgreens
02.2020 - 11.2023
High School Diploma -
Maryvale High School