Amethyst Tackno
Marietta
Summary
Detail-oriented Customer Service Representative and Data Entry Clerk with 4+ years of experience handling high-volume customer interactions and maintaining accurate records. Proven ability to manage 75-115 daily calls, resolve issues efficiently, and maintain up to 99% data accuracy. Skilled in CRM systems, data management, and delivering high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
ADT
08.2023 - Current
- Handled 75-115 inbound customer calls daily, efficiently resolving issues to maintain high satisfaction levels
- Documented customer interactions in CRM systems for accurate tracking and timely follow-ups, enhancing customer experience
- Utilized problem-solving skills to troubleshoot service issues and deliver effective solutions, improving customer retention
- Maintain professionalism and strong communication in a fast-paced remote environment
Data Entry Clerk
Sertec Corporation
Marietta
12.2020 - 08.2023
- Entered and updated large volumes of data with 99% accuracy, ensuring reliable and error-free records
- Verified, corrected, and validated data to reduce inconsistencies and improve data quality
- Streamlined data processing through consistent accuracy and attention to detail
- Ensured confidentiality of sensitive information in compliance with company policies
Customer Service Representative
Fanueil
Marietta
11.2019 - 12.2020
- Assisted 50+ customers daily with inquiries, returns, and transactions, enhancing overall customer satisfaction to 95%
- Resolved customer complaints using strong communication and problem-solving skills
- Processed orders, returns, and exchanges with 98% accuracy, ensuring smooth transaction flow
- Supported team operations by fostering a collaborative environment, contributing to a positive customer experience
Education
High School Diploma -
The International School
Skills
- Client relations
- Data accuracy
- CRM management
- Microsoft Office
- Typing & Administrative Support
- Call Center Operations
- Conflict resolution
- Phone communication
- Quality assurance
Timeline
Customer Service Agent
ADT
08.2023 - Current
Data Entry Clerk
Sertec Corporation
12.2020 - 08.2023
Customer Service Representative
Fanueil
11.2019 - 12.2020
High School Diploma -
The International School