Ami Martinez
Buda,TX
Summary
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
SLEEP LAB DEPARTMENT ASSISTANT
DELL CHILDREN'S MEDICAL CENTER
Austin, TX
07.2022 - Current
- Scheduling sleep studies for multiple locations within a timely manner
- Communicate with patients, families, physicians and other healthcare team members about patient care according to protocol
- Provide assistance with programs/software for Physicians/Clinicians through the order entry processes
- Obtain insurance authorization for sleep studies
- Index and process orders for sleep studies and referrals for sleep specialists
- Maintain performance tracking for unit strategies/procedures to evaluate process improvement needs.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Maintained accurate records and databases, contributing to an organized department environment.
- Aided in streamlining project workflows through meticulous organization leading to faster completion rates.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Developed training materials for new hires, resulting in quicker onboarding times and increased employee competency levels.
WELLNESS MANAGER
WESTLAKE LYMPHATIC AND WELLNESS
Westlake, TX
09.2021 - 07.2022
- Oversite and development of marketing and social media strategies
- Management and oversite of therapy team in a 10-bed clinic
- Responsible for position management and operations
- Ownership of all administrative duties such as payroll, policy/protocol, inventory, and people management.
- Improved employee satisfaction with workplace wellness offerings by soliciting feedback and making necessary adjustments.
- Executed strategic partnerships with other wellness providers to offer discounted services for employees and referrals.
- Managed wellness program budget effectively by allocating resources wisely and exploring cost-saving opportunities without sacrificing quality or effectiveness.
- Helped clients set and achieve health and wellness goals.
PRIVATE HEALTHCARE MANAGEMENT
MCCREARY ESTATE
Dripping Springs, TX
05.2011 - 03.2020
- Scheduling and coordination of care for a physically disabled client, including verification of authorizations
- Hands on care including transferring, bathing, feeding, transporting and full assistance of everyday needs
- Hired into, complied with, and reported to various Home Health Agencies for home care services according to the needs and insurance requirements of my client
- Complete medical management pertaining to medications, appointments, pre/post-surgical instructions, and medical product inventory Household management of arranging cleaning services, yard care, pool, auto and appliance maintenance as well as upkeep
- Assisted in project management, such as marketing, scheduling appointments and creating and maintaining invoices for a small side business
- Executed household projects including indoor/outdoor decorating, planting, and minimal handiwork
- Provided transportation, companionship and managed patients social media, personal calendar, and shopping needs.
REHAB AND WOUND CARE DEPARTMENT ASSISTANT
SETON MEDICAL CENTER HAYS
Kyle, TX
06.2009 - 05.2011
- Scheduling for inpatient and outpatient Wound Care, Physical Therapy and Occupational Therapy appointments
- Filing and verification for procedural authorizations for procedures and equipment including wound vacs
- Examined and assigned additional diagnosis codes for accuracy, completeness, specificity, and appropriateness according to services rendered
- Recorded and filed patient data and medical records
- Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating patient information
- Directed patient flow during practice hours, minimizing patient wait time
- Demonstrated and shared knowledge of HIPPA regulations, JCAHO standards and proper handling of patient information.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
- Delivered regular updates on department progress through well-prepared presentations and reports, keeping higher-ups informed of ongoing activities.
- Increased team productivity by providing administrative support, including document preparation and meeting coordination.
- Increased meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed and focused.
NUTRITIONAL COUNSELOR
METABOLIC RESEARCH CENTER
09.2008 - 05.2009
- Scheduled services for a robust metabolic center including one-on-one consultations, group classes and telehealth appointments
- Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each client
- Established healthful and therapeutic meal plans in line with the patients age, gender, diagnosis, cultural background, and religious practices
- Assessed clients overall physical health with body composition scale measurements
- Taught instructional nutrition classes to groups of clients.
ORTHOPEDICS ASSOCIATES OF PORT HURON
PHYSICAL THERAPY RECEPTIONIST
02.2006 - 07.2008
- Scheduling for busy therapeutic center with an average census of 120+ patients a day
- Management of high-volume patient load for seven Physical Therapists; including insurance verification/collections, billing data entry, updating patient charts/files
- Representative for Medical Records
- Utilization of office equipment and various computer programs
- New hire training and supervision
- Ensuring overall patient satisfaction and loyalty.
PORT HURON PODIATRIC OUTPATIENT CLINIC
FRONT OFFICE MANAGER
06.1998 - 01.2006
- Scheduling for physician office including surgical procedures
- Management of high-volume patient load; including insurance verification/collections, billing data entry, updating patient charts/files
- Representative for Medical Records
- Utilization of office equipment and various computer programs
- New hire training and supervision
- Ensuring overall patient satisfaction and loyalty.
Education
Bachelor of Science - Health Science
Grand Valley State University
01.2002
Skills
- Calm and level-headed under duress
- Excel in effective communication
- Quick problem solver
- Strong customer service focus
- Display positive energy and competence
- Proficient in various types of software and computer programs
Volunteer Experience
- Mobile Loaves and Fishes
- Active Membership in Church
- Operation Turkey
- San Marcos Community Center
- Sleep in Heavenly Peace
- Brown Santa
Timeline
SLEEP LAB DEPARTMENT ASSISTANT
DELL CHILDREN'S MEDICAL CENTER
07.2022 - Current
WELLNESS MANAGER
WESTLAKE LYMPHATIC AND WELLNESS
09.2021 - 07.2022
PRIVATE HEALTHCARE MANAGEMENT
MCCREARY ESTATE
05.2011 - 03.2020
REHAB AND WOUND CARE DEPARTMENT ASSISTANT
SETON MEDICAL CENTER HAYS
06.2009 - 05.2011
NUTRITIONAL COUNSELOR
METABOLIC RESEARCH CENTER
09.2008 - 05.2009
ORTHOPEDICS ASSOCIATES OF PORT HURON
PHYSICAL THERAPY RECEPTIONIST
02.2006 - 07.2008
PORT HURON PODIATRIC OUTPATIENT CLINIC
FRONT OFFICE MANAGER
06.1998 - 01.2006
Bachelor of Science - Health Science
Grand Valley State University