Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ami Oliver

Baltimore,MD

Summary

Dynamic service professional with over 12 years of customer service experience, proficient in maintaining quality under high-volume pressure and highly skilled at creating a customer-friendly environment and increasing customer loyalty. Dependable and successful at managing multiple priorities with a positive attitude.

Overview

12
12
years of professional experience

Work History

Shift Manager/Barista

Pitango Bakery
02.2021 - Current
  • Generated a friendly atmosphere and customer loyalty by remembering personal preferences and cultivating warm friendships with regular customers.
  • Trained and supervised barista workers to maintain and uphold store policies.
  • Oversaw food preparation and monitored safety protocols.

Server/Expeditor/Food Runner/Event Bartender

Fish Tales
05.2011 - 10.2020
  • Worked efficiently under pressure in a high-volume environment.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Developed strong customer service skills.

Education

Bachelor of Arts - English

St. Mary's College of Maryland
Saint Marys City, MD
05.2018

Skills

  • Customer Service
  • Leadership
  • Problem Solving
  • People Managing
  • Operational Efficiency
  • Espresso Machine Operation
  • Barista Training
  • Teamwork and Collaboration

Timeline

Shift Manager/Barista

Pitango Bakery
02.2021 - Current

Server/Expeditor/Food Runner/Event Bartender

Fish Tales
05.2011 - 10.2020

Bachelor of Arts - English

St. Mary's College of Maryland

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