Amie Bradshaw
Spokane,WA
Summary
I am a detail oriented, passionate, employee seeking a long term career with an established Company. I work well as a team player to communicate my needs, while also able to evaluate potential risks such as HIPAA breaches, policy and procedure review, WAC requirements as related to previous employment positions, to ensure the upmost professional experience of the clients and overall success of The Company. I have a passion for building relationships and trust with in individuals and entities that has created repeat business in multiple different employment ventures.
Overview
4
4
years of professional experience
Work History
Eligibility Specialist
Goodwill Industries Of The Inland Northwest
04.2024 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced participant satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Complied with HIPAA privacy policies to ensure highest level of confidentiality.
- Prioritize job duties to maximize screening availability and ensure proper and accurate documentation is completed in a timely manner.
Housing Supervisor/Employment Specialist
Revive Counseling Spokane
10.2022 - Current
- Handled operational oversight for properties, setting budgets and supervising office staff
- Worked with other organizations and agencies to assist people experiencing homelessness to investigate/utilize appropriate resources to the maximum benefit of the client
- Oversaw staff to ensure medicaid billing requirements and applicable WAC codes are being followed and applied to client care
- Supported staff by providing weekly trainings/coaching to support time management, case management, and burnout prevention, and ensure the balance of their job duties are being applied
- Assisted individuals experiencing homelessness in obtaining employment
- This includes writing resumes, employer search/follow up, interview prep
- Utilized a person centered approach and therapeutic interventions to assist individuals in identifying their personal goals and creating a plan as to how to achieve
- Handled client complaints and ensured that the appropriate reporting measures have happened
Recording/Title Assistant
Vista Title and Escrow
09.2021 - 10.2022
- Maintained orderly, user-friendly and current filing system for office personnel
- Edited and updated title reports for Spokane area parcels
- Investigated property titles and resolved issues prior to closings
- Pulled court records and updated title reports with lien information
- Reviewed recording documents for accuracy and necessary information required for recording
- Managed multiple tasks at once and appropriately prioritized work that needs to be completed
- Used several different systems to review/investigate applicable events that would affect a chain of title
Registrar
Providence
03.2021 - 09.2021
- Organized and maintained predetermined standards for acquisition, storage and retrieval data systems
- Gathered information to initiate or provide services to internal and external customers
- Completed pre-registration encounters for upcoming services to obtain required details in advance
- Served as informational resource for access to programs and resources
- Maintained clean, sanitized and orderly department to support safety and reduce contaminants
- Consulted supervisor, team members and appropriate resources to resolve questions
- Maintained confidentiality of data by following strict information security protocols
Education
Cosmetology License - Cosmetology
Total Cosmetology Training Center
Spokane, WA04.2008
Diploma - General Studies
Mt. Spokane High School
Spokane, WA06.2007
Skills
- Customer service
- HIPAA Compliance
- Knowledge of WAC codes
- SCOUT experience
- Spokane County court records search
- Knowledge of Corporations and Charities look up
- Leadership
- Outreach/Networking
- Training
- Microsoft Office
- TEAMS
- Job prioritization/Time management
Timeline
Eligibility Specialist
Goodwill Industries Of The Inland Northwest
04.2024 - Current
Housing Supervisor/Employment Specialist
Revive Counseling Spokane
10.2022 - Current
Recording/Title Assistant
Vista Title and Escrow
09.2021 - 10.2022
Registrar
Providence
03.2021 - 09.2021
Cosmetology License - Cosmetology
Total Cosmetology Training Center
Diploma - General Studies
Mt. Spokane High School