Amie Gribbon
Summary
Dynamic and experienced professional with over 7 years in the travel industry, specializing in strategic planning, client relationship management, and market growth. Proven ability in driving business growth through innovative solutions and exceptional customer service. Adept in managing complex travel logistics, tailoring travel experiences, and leading sales teams in competitive markets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Sales Account Manager
Venture Ashore
02.2023 - Current
- Increased regional sales by developing and implementing strategic account plans.
- Strengthened travel advisor relationships through regular communication and exceptional customer service.
- Expanded territory reach by identifying and targeting new business opportunities. Territory includes 14 states AL, AR, IA, IL, IN, KY, LA, MI, MO, MS, OH, TN, WI
- Collaborated with cross-functional teams for effective product launches and promotions.
- Maintained a strong knowledge of industry trends, competitor offerings, and market demands to inform sales strategies.
- Coordinated product trainings in person and virtual to showcase the value proposition of company offerings effectively.
- Organized regional events and trainings for travel advisors, fostering stronger connections within the territories managed.
- Participated in trade shows and conferences, promoting company products while networking with key industry players.
Travel Advisor and Agency Owner
XOXO Vacations
09.2021 - Current
- Specialize in planning and executing destination weddings, offering end-to-end services from venue selection to travel arrangements.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries for land and cruises. Romance, Wellness, Family and Group travel.
- Streamlined booking processes for increased efficiency and reduced errors.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Increased sales revenue through upselling relevant products and services to travelers.
- Implemented creative marketing strategies that attracted new clientele and promoted the company''s services effectively.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
Travel Consultant
Huntley Travel
06.2016 - 08.2021
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Built strong relationships with clients through exceptional communication and personalized service.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
Store Manager
Tommy Hilfiger
04.2012 - 07.2016
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
McHenry County College
Crystal Lake, ILSkills
- Client Relationship Management
- Strategic Sales Planning
- Sales Pipeline Management
- Client Engagement
- Competitive Analysis
- Sales Presentations
- Territory Management
- Industry Expertise
- Proficiency in CRM Software (Sales Force, Client Base, TESS) and MS Office Suite
- Social Media Marketing
- Brand Awareness
Certification
Graduate of the Destination Wedding Playbook, 2022
Timeline
Regional Sales Account Manager
Venture Ashore
02.2023 - Current
Travel Advisor and Agency Owner
XOXO Vacations
09.2021 - Current
Travel Consultant
Huntley Travel
06.2016 - 08.2021
Store Manager
Tommy Hilfiger
04.2012 - 07.2016
McHenry County College