Anthony Leyba
Ruidoso,NM
Summary
Experienced Sales Manager offering 24-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
24
24
years of professional experience
Work History
Regional Sales Account Manager
NQ Zebraworks
06.2021 - Current
- Increased sales revenue by identifying and pursuing new business opportunities.
- Built client relationships by acting as liaison between customer service and sales teams.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products/services.
Manager of Client Accounts Team
Thomson Reuters Elite
05.2018 - 05.2021
- Enhanced client satisfaction by effectively addressing and resolving service-related issues.
- Served as primary point of contact for escalated client concerns, resolving issues promptly and professionally.
- Provided coaching and mentoring to team members, fostering professional growth and development.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Senior Client Account Manager
Thomson Reuters Elite
03.2005 - 05.2018
- Secured repeat business through exceptional relationship-building efforts and proactive problem-solving skills.
- Spearheaded process improvements that resulted in increased efficiency within the account management team as a whole.
- Collaborated with cross-functional teams to resolve complex client issues, fostering long-term relationships built on trust.
- Conducted regular account reviews to identify areas for growth and improvement, driving continuous performance enhancements.
- Served as a trusted advisor to clients, offering valuable insights and recommendations based on in-depth industry knowledge and experience.
Regional Sales Manager
Thomson Reuters Elite
12.2003 - 03.2005
- Delivered consistent revenue growth by exceeding sales targets on a quarterly basis.
- Coordinated product demonstrations to showcase the value proposition of company offerings effectively.
- Participated in trade shows and conferences, promoting company products while networking with key industry players.
- Maintained a strong knowledge of industry trends, competitor offerings, and market demands to inform sales strategies.
- Mentored junior team members, sharing best practices for successful account management outcomes.
Inside Sales Representative
Thomson Reuters Elite
05.2000 - 12.2003
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Skills
- Sales Presentations
- Territory Management
- Sales Pipeline Management
- CRM software proficiency
- Deal Closing
- Conflict Resolution
- Sales Leadership
- Forecasting and Reporting
- Client Account Management
- Product Demonstrations
Timeline
Regional Sales Account Manager
NQ Zebraworks
06.2021 - Current
Manager of Client Accounts Team
Thomson Reuters Elite
05.2018 - 05.2021
Senior Client Account Manager
Thomson Reuters Elite
03.2005 - 05.2018
Regional Sales Manager
Thomson Reuters Elite
12.2003 - 03.2005
Inside Sales Representative
Thomson Reuters Elite
05.2000 - 12.2003