Amie Keller
Shift Manager
Sioux Falls,SD
Summary
Professional with experience in customer service satisfaction and inventory management, honed at Safeway Grocery. Proven ability to boost sales through strategic merchandising and promotional events. Skilled in employee training and decision-making, ensuring operational excellence. Good with cash handling and payment processing, making deposits. Enhancing customer satisfaction and team productivity/management. CPR certified and committed to safety compliance.
Overview
20
20
years of professional experience
1
1
Certification CPR
Work History
Shift Manager
Fareway Grocery
Tea, SD
10.2023 - Current
- Supervised daily/shift store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff in service excellence.
- Monitored employee performance, providing feedback to enhance productivity and team morale.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences. The customer is always right.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding Fareway Grocery company values and standards.
Guest Service Representative
Hilton and Marriott
Deadwood, SD
09.2020 - 12.2024
- Provided customer service satisfaction, addressing inquiries and resolving issues to the best of my ability.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted guests with reservations, modifications, and cancellations effectively.
- Taking CC and cash payments from guests.
- Answering multiline phones.
- Helped with team members to maintain high standards of cleanliness and organization.
Liquor Department Manager
Safeway Grocery
Spearfish, SD
03.2008 - 01.2015
- Oversaw daily operations, ensuring compliance with state liquor laws and Safeway Grocery company policies.
- Managed inventory levels. I did all the ordering and checking in of the liquor, beer, wine and mixes. I did all the displays and cross merchandising. Responsible for pricing and inventory control.
- Trained and mentored staff on product knowledge, customer service, and sales techniques.
- Established great vendor relationships to negotiate favorable pricing and timely deliveries.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Grocery management support. Checking, taking CC and cash and check payments.
- I also was an Inventory Control Clerk in this store for about a year. Working with vendors to get their products in and accounted for. Initiating payments to the vendors.
Health Unit Coordinator
Rapid City Regional Hospital / Monument Health
Rapid City, SD
05.2006 - 06.2008
- Coordinated patient admissions, discharges, and transfers from and to L&D to Postpartum.
- Managed electronic health records, ensuring accuracy and timely updates for nurses and doctors.
- Facilitated communication between nursing staff, doctors and family members.
- Answered multiline telephone calls to offer office information, answer questions, and direct calls to staff.
- I also was the notary on the L&D, Newborn Nursery and Post Partum floors. This was to do newborn birth certificate paperwork
- Sent labs, took Dr. orders, nursing staff support.
Education
Health Unit Coordinator And Patient Care Tech. - Health Unit Coordinator
Western Dakota Tech
Rapid City, SD05-2006
Skills
- Shift leadership / Management
- Punctual and reliable, always willing to help
- Delegating work, mentoring and training
- Inventory control and management
- Safety compliance and detail oriented
- Extensive customer service satisfaction experience
Certification
Updating my CPR Certificate
Timeline
Shift Manager
Fareway Grocery
10.2023 - Current
Guest Service Representative
Hilton and Marriott
09.2020 - 12.2024
Liquor Department Manager
Safeway Grocery
03.2008 - 01.2015
Health Unit Coordinator
Rapid City Regional Hospital / Monument Health
05.2006 - 06.2008
Health Unit Coordinator And Patient Care Tech. - Health Unit Coordinator
Western Dakota Tech