Amiee Hetu
Fort Lauderdale,FL
Summary
Results driven professional with 10+ years of experience in sales, customer service and operations across the automotive and hospitality industries. Expertise in customer relationship management, negotiation & deal closing, and working with high end luxury clientele. Proven track record of exceeding sales targets, building client loyalty, and improving operational efficiency. Skilled in upselling, communication, and maximizing profits, with a focus on driving revenue and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Collision Estimator
Collision Care Xpress
2025.04 - Current
Manufacturer-Certified facility for 29 vehicle brands: Mercedes-Benz, Porsche, Tesla, Rivian, Lucid, Alfa Romeo, Subaru, BMW, Chevrolet, Cadillac, Hummer, Buick, GMC, Honda, Acura, Nissan, Infiniti, Kia, Mazda, Hyundai, Genesis, Ford, Lincoln, Chrysler, Dodge, Jeep, Ram, Fiat, VinFast
Collision Estimator
AutoNation Collision Center
2023.07 - 2024.12
Certified Elite Mercedes-Benz and Land Rover collision center
- Consistently ranked as the top-performing collision estimator at the repair facility
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients
Fine Dining Server
The Terrace Grill
2022.08 - 2023.07
- Provided high-level fine dining service, ensuring a refined and memorable guest experience
- Trained and mentored new team members to support service consistency and enhance overall team performance
Automotive Finance Outside Sales Representative
Atlantic Acceptance Corporation
2020.08 - 2021.12
- Exceeded monthly sales targets and quotas consistently
- Provided guidance and coaching to dealership personnel, including general managers and finance managers, on deal submission strategies to maximize approval outcomes
Service Advisor
Mercedes-Benz
2020.10 - 2021.02
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
- Consistently met or exceeded monthly sales targets by upselling relevant products and services
Sales Consultant & Acquisition Manager
Mercedes-Benz
2019.03 - 2020.06
- Consistently ranked among top performers within the dealership
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business
Cocktail Server
The Ritz-Carlton
2014.11 - 2020.03
- Consistently ranked as top performer in sales revenue within the restaurant and bar
- Independently responsible for managing a high-volume section with a seating capacity exceeding 120 guests on a regular basis, ensuring efficient service and customer satisfaction
Sales Consultant
Ed Morse Cadillac
2018.10 - 2019.03
- Consistently ranked among top performers within the dealership
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business
Server
Seasons 52
2013.03 - 2015.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Provided training and mentorship to new team members, contributing to improved service efficiency and order accuracy
Education
Business Management -
Florida International University
01.2015
Environmental and Civil Engineering -
Florida International University
01.2014
Associate of Arts -
Broward College
01.2012
Automotive Service Technology -
Atlantic Technical Center
01.2007
Skills
- Customer Relationship Management
- Negotiation & Deal Closing
- Problem Solving
- Leadership & Initiative
- Overcoming Objections
- Upselling & Cross-Selling Techniques
- Exceptional Communication
- CRM & Sales Software Proficiency
- Attention To Detail
- Conflict Resolution & Claims Handling
Websites
Accomplishments
- Consistently achieved top sales performance, earning and maintaining the position as #1 in sales within the restaurant and the bar at The Ritz-Carlton
- Spearheaded local marketing initiatives for Seasons 52 in Fort Lauderdale, including recommending community events for brand exposure and representing the company at marketing events
- Contributed to operational improvements at Seasons 52 by analyzing and recommending changes to enhance service quality, increase employee satisfaction, reduce staff turnover, and drive overall business performance
- Ranked in the top three for sales performance at both Cadillac and Mercedes-Benz dealerships within the first three months of employment at each, demonstrating rapid adaptability and sales acumen
- Consistently ranked as the top-performing collision estimator at AutoNation Collision Center
Timeline
Collision Estimator
Collision Care Xpress
2025.04 - Current
Collision Estimator
AutoNation Collision Center
2023.07 - 2024.12
Fine Dining Server
The Terrace Grill
2022.08 - 2023.07
Service Advisor
Mercedes-Benz
2020.10 - 2021.02
Automotive Finance Outside Sales Representative
Atlantic Acceptance Corporation
2020.08 - 2021.12
Sales Consultant & Acquisition Manager
Mercedes-Benz
2019.03 - 2020.06
Sales Consultant
Ed Morse Cadillac
2018.10 - 2019.03
Cocktail Server
The Ritz-Carlton
2014.11 - 2020.03
Server
Seasons 52
2013.03 - 2015.03
Business Management -
Florida International University
Environmental and Civil Engineering -
Florida International University
Associate of Arts -
Broward College
Automotive Service Technology -
Atlantic Technical Center