Open To Work
Amila Imsirovic
Atlanta ,GA
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
DispatcherCustomer Service RepresentativeWork Type
Full TimeLocation Preference
RemoteSalary Range
$20/hr - $1000/hrImportant To Me
Personal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsCareer advancementSummary
Dynamic professional with extensive experience in customer service and dispatching at Una Transportation. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in schedule management and multitasking, consistently achieving timely resolutions in high-pressure situations. Committed to fostering teamwork and collaboration for optimal service delivery.
Customer service professional known for high standards and results-oriented approach. top-notch customer service in fast-paced environment. Reliable team player with focus on collaboration and flexibility, excelling in inventory management and food safety practices.
Overview
9
9
years of professional experience
Work History
Dispatcher
Una Transportation
Atlanta
01.2022 - Current
- Communicated effectively with drivers to ensure timely pickups and deliveries.
- Coordinated dispatch schedules to optimize route efficiency and minimize delays.
- Resolved customer inquiries and concerns related to delivery status professionally.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
Customer Service Representative
Concentrix
Atlanta GA
04.2017 - 09.2021
- Assisted in training new team members on company policies and procedures.
- Enhanced customer satisfaction by providing timely and accurate information.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
05-2021
Skills
Customer service
Data entry
Decision-making
Active listening
Schedule management
Verbal and written communication
Call handling
Multitasking Abilities
Teamwork and collaboration
Timeline
Dispatcher - Una Transportation
01.2022 - Current
Customer Service Representative - Concentrix
04.2017 - 09.2021
Gwinnett Central - High School Diploma,