Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Amila Imsirovic

Amila Imsirovic

Atlanta,GA

Summary

Results-driven Dispatcher with a strong focus on optimizing route efficiency and minimizing delays. Skilled in effective communication and problem-solving, ensuring timely deliveries and enhancing overall customer satisfaction.

Dedicated customer service professional with expertise in managing high-volume calls and ensuring customer satisfaction. Proven ability to handle pressure while delivering timely solutions and maintaining accurate records.

Overview

10
10
years of professional experience

Work History

Dispatcher/Customer Service Representative

UNA TRANSPORTATION
07.2023 - Current
  • Coordinated daily dispatch operations to optimize route efficiency and minimize delays.
  • Monitored real-time traffic conditions, adjusting schedules to ensure timely deliveries.
  • Communicated effectively with drivers to provide updates and address concerns promptly.
  • Maintained accurate records of shipments and delivery schedules using transportation management software.

Customer Service Representative

Concentrix
05.2019 - 08.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service/Front Desk Agent

Urgent Care Home Health
10.2016 - 02.2019
  • Managed patient check-ins and facilitated appointment scheduling to optimize workflow efficiency.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Coordinated communication between medical staff and patients to ensure seamless care delivery.

Education

High School Diploma -

Central Gwinnett
Atlanta, GA

MEDICAL ASSISTANT -

PENN FOSTER GA,US
GA,US-ONLINE
05-2006

Skills

  • Inbound and outbound calls
  • Production goal setting
  • Customer satisfaction measurement
  • Paperwork processing
  • Multi-line phone talent
  • Delivery scheduling

Languages

English
Full Professional
Bosnian
Full Professional

Timeline

Dispatcher/Customer Service Representative

UNA TRANSPORTATION
07.2023 - Current

Customer Service Representative

Concentrix
05.2019 - 08.2023

Customer Service/Front Desk Agent

Urgent Care Home Health
10.2016 - 02.2019

High School Diploma -

Central Gwinnett

MEDICAL ASSISTANT -

PENN FOSTER GA,US
Amila Imsirovic