Amila Imsirovic
Atlanta,GA
Summary
Results-driven Dispatcher with a strong focus on optimizing route efficiency and minimizing delays. Skilled in effective communication and problem-solving, ensuring timely deliveries and enhancing overall customer satisfaction.
Dedicated customer service professional with expertise in managing high-volume calls and ensuring customer satisfaction. Proven ability to handle pressure while delivering timely solutions and maintaining accurate records.
Overview
10
10
years of professional experience
Work History
Dispatcher/Customer Service Representative
UNA TRANSPORTATION
07.2023 - Current
- Coordinated daily dispatch operations to optimize route efficiency and minimize delays.
- Monitored real-time traffic conditions, adjusting schedules to ensure timely deliveries.
- Communicated effectively with drivers to provide updates and address concerns promptly.
- Maintained accurate records of shipments and delivery schedules using transportation management software.
Customer Service Representative
Concentrix
05.2019 - 08.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service/Front Desk Agent
Urgent Care Home Health
10.2016 - 02.2019
- Managed patient check-ins and facilitated appointment scheduling to optimize workflow efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between medical staff and patients to ensure seamless care delivery.
Education
High School Diploma -
Central Gwinnett
Atlanta, GAMEDICAL ASSISTANT -
PENN FOSTER GA,US
GA,US-ONLINE 05-2006
Skills
- Inbound and outbound calls
- Production goal setting
- Customer satisfaction measurement
- Paperwork processing
- Multi-line phone talent
- Delivery scheduling
Languages
English
Full Professional
Bosnian
Full Professional
Timeline
Dispatcher/Customer Service Representative
UNA TRANSPORTATION
07.2023 - Current
Customer Service Representative
Concentrix
05.2019 - 08.2023
Customer Service/Front Desk Agent
Urgent Care Home Health
10.2016 - 02.2019
High School Diploma -
Central Gwinnett
MEDICAL ASSISTANT -
PENN FOSTER GA,US