Amillyah Barnes
Washington,DC
Summary
As a recent graduate of Benjamin Banneker Academic High School, the top-ranked high school in the District of Columbia, I hold both the "alumn" title and the values of Banneker in high regard. I strive to embody Banneker's ideals, and in doing so, discovered a passion in myself for servicing others and bringing a smile to their face. Whilst I have been drawn to the hospitality industry, for as long as I can remember I have been passionate about educating society on the environmental problems of the world, as well as their solutions. Moreover, I have a boundless affinity for discovering and implementing ways to drive transformational change on climate action, and I believe that with the mindset and skills I possess, I would make a notable and invaluable addition to any work environment I’m apart of.
Overview
1
1
year of professional experience
Work History
Hostess/Server
Crabplug
Washington, DC
06.2024 - 09.2024
- Ensured high levels of customer satisfaction by promptly and professionally resolving guest complains
- Maintained knowledge of daily menu promotions and changes to provide accurate information to guests as needed
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring a positive dining experience
- Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
- Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions
- Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Contributed ideas for improving menu offerings based on customer feedback resulting in increased sales of popular dishes
- Assisted in the training of new crew members on restaurant procedures, menu items, safety protocols, and customer service techniques
- Collaborated with kitchen staff to communicate special requests or dietary restrictions from guests accurately
Hostess
Nando's
Washington, DC
09.2023 - 06.2024
- Efficiently communicate with runners and bussers in order to maintain efficient table turnover rates during peak hours.
- Trained new hosts on effective communicationn and proper procedures, resulting in enhanced teamwork dynamics.
- Consistently received positive feedback comments from satisfied customers through online review platforms
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service.
Cashier
Nando's
Washington, DC
09.2023 - 06.2024
- Assisted in inventory management by conducting regular stock checks, identifying low-stock items, and placing orders to ensure availability of ingredients
- Collaborated with the kitchen team to ensure timely delivery of food orders
- Demonstrated strong knowledge of menu items, ingredients, and allergen information to assist guests with dietary restrictions or preferences
- Supported fellow crew members during busy periods by assisting with tasks
- Achieved upselling rate by recommending additional menu items or promotions to increase sales revenue
- Developed positive relationships with regular customers through personalized service resulting in increased customer loyalty
Student Success Coach
City Year
Washington, DC
10.2023 - 05.2024
- Assisted lead teacher in implementing lesson plans and delivering instruction to students
- Provided one-on-one support to students below grade level, helping them achieve academic goals
- Monitored student progress and provided feedback to lead teacher on individual performance
- Collaborated with other teacher aides to develop strategies for effective classroom management
- Utilized technology tools such as smart boards or educational software to enhance instruction
- Supported lead teacher in assessing student work and providing constructive feedback
- Maintained accurate records of student attendance, behavior incidents, and academic performance
- Attended professional development workshops to stay updated on best practices in education
- Demonstrated flexibility by adapting teaching methods based on individual student needs
- Promoted inclusivity by fostering a welcoming environment that respects diversity among students
- Aided in the implementation of behavior management strategies recommended by mentors
- Served as a positive role model for students
- Fostered strong relationships with students built on trust, respect, and empathy
- Closely monitored safety protocols within the classroom setting
- Encouraged student independence and problem-solving skills through guided practice
Education
High school diploma - Environmental Science
Benjamin Banneker Academic Highschool
Washington, DC06.2023
Skills
- Restaurant Experience
- Problem/Conflict Management
- Upselling
- Creative
- Leadership
- Interpersonal skills
- Data Interpretation
- Environmental education
- Teamwork and Collaboration
- Attention to Detail
- Reliability
- Organizational Skills
- Adaptability and Flexibility
- Relationship Building
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Continuous Improvement
- Disaster preparedness
Timeline
Hostess/Server
Crabplug
06.2024 - 09.2024
Student Success Coach
City Year
10.2023 - 05.2024
Hostess
Nando's
09.2023 - 06.2024
Cashier
Nando's
09.2023 - 06.2024
High school diploma - Environmental Science
Benjamin Banneker Academic Highschool