Amin Shahid
Stone Mountain,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
PNC Customer Service Representative SR
PNC Bank
10.2022 - 02.2024
- Receives, investigates, and responds to customer inquiries regarding products, services, and issues via all channels through which customers are served
- Exceeded the minimum call requirement by 40% while maintaining the lowest transfer rate of 10% and achieving the most improvement on the team
- Resolves customer inquiries and issues
- Recommends appropriate solutions
- Escalates complex or recurring issues.
Digital Business Apprentice
Multiverse
10.2022 - 10.2023
- Monthly one-on-one meetings with mentor improved communication and teamwork skills
- Completed coursework in Excel, communications, and knowledge base throughout program tenure
- Demonstrated proficiency and applied acquired knowledge by spearheading a culminating project after the apprentice program, showcasing comprehensive learning outcomes and innovative creations.
Amazon Fresh Associate
Amazon
01.2022 - 10.2022
- Consistently maintained a package rate of 120 items per hour, surpassing the minimum threshold of 80 items per hour
- Organized shelves to create a safe environment and minimize the risk of spills involving food and hazardous chemicals
- Adjusted to the rapid pace of the work environment, where maintaining the hourly minimum target was crucial to success
- Offered to organize messy bins to improve organization.
Education
High School Diploma -
Clarkston High School
Clarkston, GA05.2020
Skills
- Microsoft Word
- PowerPoint
- Excel
- Team Player
- Adaptable
- Flexible
- Communication
- Problem-Solving
- Critical thinking
- Data Entry
- Attention to Detail
Timeline
PNC Customer Service Representative SR
PNC Bank
10.2022 - 02.2024
Digital Business Apprentice
Multiverse
10.2022 - 10.2023
Amazon Fresh Associate
Amazon
01.2022 - 10.2022
High School Diploma -
Clarkston High School