Kristen Williams
SOUTH GLENS FALLS
Summary
Paralegal with expansive expertise in quality control and customer service, utilizing over three decades of experience to drive operational excellence and client satisfaction. Proficient in ISO standards and regulatory compliance, complemented by strong leadership and technical skills, including Lexis Nexis and Excel, to support legal processes. Dedicated to fostering a collaborative and innovative environment, ensuring meticulous attention to detail and continuous improvement.
Overview
9
9
years of professional experience
Work History
Customer Service Sr. Representative, Nursing
Cigna
Glens Falls
05.2025 - Current
- Managed customer inquiries and provided timely resolutions to enhance satisfaction.
- Collaborated with cross-functional teams to streamline communication customer service techniques.
- Analyzed customer data to identify trends and inform strategic decision-making.
- Managed scheduling for multiple projects to ensure timely completion.
- Communicated with team members to resolve scheduling conflicts promptly.
- Managed appointment bookings and confirmed availability for staff and clients.
- Maintained up-to-date records of all scheduled events and changes.
- Utilized scheduling software to track appointments and deadlines efficiently.
Customer Service
Suburban Propane
South Glens Falls
06.2021 - Current
- Manage customer accounts, ensuring satisfaction and strong retention.
- Resolve complaints, maintaining high customer retention.
- Apply safety regulations to support customer needs.
- Coordinate deliveries, optimizing routes for efficiency.
- Monitor accounts to identify trends and reduce interruptions.
- Analyze customer delivery patterns and service requests to develop data-driven solutions, enhancing operational efficiency and reducing service delays.
Quality Assurance
Medline
01.2021 - 12.2021
- Ensured product quality through rigorous inspections, reducing defects by 12%.
- Collaborated with teams to enhance process efficiency, achieving measurable improvements.
- Analyzed data trends to identify issues, leading to a 9% increase in compliance.
- Implemented quality standards, fostering a culture of continuous improvement.
- Resolved quality concerns swiftly, minimizing production downtime.
Quality Control/Manufacturing Team Member
BD
Queensbury
01.2019 - 12.2021
- Performed quality checks, ensuring compliance and reducing defects by 12% to boost reliability.
- Monitored manufacturing processes through data analysis, identifying bottlenecks and implementing solutions to enhance production efficiency.
- Executed rigorous quality testing protocols, ensuring product compliance while maintaining production schedules and meeting delivery deadlines.
- Developed and implemented new quality control methods, optimising inspection processes while maintaining strict adherence to safety protocols.
Paralegal
Catherine A. Burkly
Schuylerville
01.2017 - 12.2017
- Prepared and filed legal documents, supported case research, enhanced organizational efficiency.
- Coordinated with attorneys to process legal documentation, maintain case files, and conduct preliminary research for ongoing litigation matters.
- Assisted in client communications and document management while developing expertise in legal procedures and regulatory compliance.
- Facilitated case preparation by managing deadlines, organizing evidence, and maintaining accurate records while supporting legal team operations.
Education
BACHELOR'S DEGREE - LABOR RELATIONS/HUMAN RESOURCES
Rutgers University-New Brunswick
New BrunswickPARALEGAL DEGREE -
Brookdale Community College
GRADUATE -
Argyle Central School
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- LexisNexis
- Quick Books
- ERP
- SAP
- Master Control
- JDE
- ADP
- Quality Control
- Customer Service
- Leadership
- Technical Support
- Regulatory Compliance
- Quality Assurance
- ISO Standards
- Conflict Resolution
- Auditing
- Manufacturing Oversight
- Problem Solving
- Data Analysis
References
- Teresa Guadagano, Owner, Exquisite Landscaping, Onlymee@aol.com, 732-241-7015
- Mathew Sheridan, Professor, 908-330-1647
- Mark Reynolds, Property Owner (Evictions), 518-817-7420
Additional Information
Beauty Concepts, Freehold, NJ, 1995-2013, Nautilus Clippers Salon, Glens Falls, NY, 1990-1993, I love all aspects of the law and I am currently working on helping my community members and property owners in assisting them with evictions and collecting any monetary gains due to them. I assisted in my own legal services including writing legal papers and counsel.
Timeline
Customer Service Sr. Representative, Nursing
Cigna
05.2025 - Current
Customer Service
Suburban Propane
06.2021 - Current
Quality Assurance
Medline
01.2021 - 12.2021
Quality Control/Manufacturing Team Member
BD
01.2019 - 12.2021
Paralegal
Catherine A. Burkly
01.2017 - 12.2017
BACHELOR'S DEGREE - LABOR RELATIONS/HUMAN RESOURCES
Rutgers University-New Brunswick
PARALEGAL DEGREE -
Brookdale Community College
GRADUATE -
Argyle Central School