Amina Abdrachitova
Summary
Dedicated Patient Care Coordinator specializing in workflow optimization and exceptional customer service. Proven ability to manage patient schedules and assist with insurance inquiries, contributing to a positive and efficient environment.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Premiere Dental Group
Philadelphia
07.2023 - Current
- Maintained master calendar and scheduled new appointments based on provider availability.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Coordinated patient schedules and appointments for efficient office workflow.
- Assisted patients with insurance verification and billing inquiries promptly.
- Communicated treatment plans to patients clearly, to ensure understanding, and help patients sign up for third-party financial assistance.
- Maintained a clean and organized reception area for welcoming atmosphere.
- Handled incoming phone calls and directed them to appropriate personnel swiftly.
- Educated patients on post-treatment care and follow-up procedures carefully.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Ensured compliance with HIPAA regulations by maintaining the confidentiality of patient information at all times.
- Trained new front desk operations, including scheduling appointments, answering phone calls, and greeting patients with a friendly and professional demeanor.
- Provided exceptional customer service by addressing patient inquiries, resolving issues promptly, and maintaining a positive atmosphere.
- Coordinated referrals to specialists or other healthcare facilities.
Patient Care Coordinator
Babiner Dental Philadelphia Dentist
Philadelphia
09.2020 - 05.2023
Skills
- Insurance verification
- Conflict resolution
- Workflow optimization
- Time management
- Attention to detail
- Effective communication
- CareStack and Open Dental program proficiency
- Dental terminology
- CPR certification
Languages
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Patient Care Coordinator
Premiere Dental Group
07.2023 - Current
Patient Care Coordinator
Babiner Dental Philadelphia Dentist
09.2020 - 05.2023
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