Amina Kamagate
The Bronx,NY
Summary
Throughout my tenure at Wingstop, where I began my career journey, l've cultivated a diverse skill set that extends far beyond the realm of fast-food service. From customer interaction to team coordination and problem-solving, my time at Wingstop has been a crucible of learning and growth. These experiences have equipped me with invaluable skills, such as effective communication, adaptability, time management, and teamwork, which are transferable to various industries and roles. As I seek new opportunities that align more closely with my career aspirations, I carry with me a foundation of practical skills and a mindset of continuous improvement.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Wingstop
New York, NY
06.2017 - 03.2024
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash
- Delivered quick, professional, and friendly check-out experience to customers.
- Trained new cashiers on operational procedures, policies, and standards.
- Refunded customers and returned items for product issues.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions.
- Provided support for other departments as needed, including stocking shelves and cleaning merchandise
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Resolved customer complaints in a timely and professional manner.
- Developed and maintained a positive working relationship with customers.
- Trained new cashiers in the use of cash registers and processing payments.
- Informed customers of special promotions, loyalty programs, and discounts.
- Provided product information and resolved concerns to assist customers.
- Helped customers locate merchandise and answered questions about products.
Education
Associates Degree - Communications
Bergen Community College
Paramus, NJSkills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Cash Register Operation
- Cashier training
- Product restocking
- New Hire Training
Languages
French
Native or Bilingual
Timeline
Cashier Team Lead
Wingstop
06.2017 - 03.2024
Associates Degree - Communications
Bergen Community College