Amina Latifovic
Minoa,United States
Summary
Dedicated and enthusiastic professional with strong adaptability and exceptional communication skills. Proven ability to work well under pressure and deliver excellent customer service while managing complex tasks and transitions effectively.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Nascentia Health
Syracuse, NY
09.2023 - Current
- Assist in managing large transitions, streamlining processes, and communication during organizational changes.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintain confidentiality and adhere to healthcare compliance standards.
Customer Service
Wegmans
04.2018 - 09.2023
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained new hires on products, services, best practices, and protocols.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Supported customer service goals through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Medical Records Intern
Loretto Health and Rehabilitation
04.2023 - 04.2023
- Worked alongside Christine Hoskins (Corporate compliance and Health Information Management Director).
- Assisted with various aspects of medical records, insurance, and reimbursement.
- Gained practical experience in managing and maintaining health information.
- Learned about corporate compliance procedures and regulations.
Education
Associates of Applied Sciences - Health Information Technology
Onondaga Community College
Syracuse, NY05.2023
Skills
- Ability to Multitask
- Problem Solving
- Teamwork
- Communication
- Effective Time Management
- Computer Skills
- Active listening
- Adaptability
References
Adam Shoprio, Director of Customer Service at Nascentia Health. 315 484 8038
Mark Green, Member Service Representative at Nascentia Health. 315 882 1745
Azra Osmancevic, Clinical Psychologist at Nappi. 515 306 3061
Languages
Bosnian
Native or Bilingual
Timeline
Member Service Representative
Nascentia Health
09.2023 - Current
Medical Records Intern
Loretto Health and Rehabilitation
04.2023 - 04.2023
Customer Service
Wegmans
04.2018 - 09.2023
Associates of Applied Sciences - Health Information Technology
Onondaga Community College