AMINA MUGOLA

• Collected, completed, and processed lease applications. Using yardi software. Experience with Entrata and Onesite
• Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
• Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
• Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
• Managed daily and weekly marketing and leasing plans.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Created and submitted daily reports on leasing activities using Microsoft teams. Meet with team weekly to check in meeting goals.
• Oversaw monthly collections and maintained high payment rates

• Rent Collections. Update ledgers/send out late rent notices. Aministrative duties such as answering phones on a multiple line, taking messages and rerouting to correct personal and greeting guests providing awesome courteous customer service. Leasing kept at 98% or higher

submit weekly report. recertifications hud and tax credit . audit files.

• Provide customer service to those on medicaid.
• Collected data and type up reports