Amina Ombito
San Marcos
Summary
Responsible and dependable worker with experience in customer service and administrative tasks across multiple roles. Strong communication and organization skills developed through working with diverse teams and managing daily responsibilities. Comfortable using computers, email, and virtual tools, and able to work independently while staying organized and meeting deadlines. Quick learner who adapts easily to new systems and remote work environments.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Manager
Norbert Asare
Katy
12.2022 - Current
- Answered customer question and provided store information
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Team Leader
Panera Bread
San Marcos, Texas
08.2025 - 01.2026
- Manage and maintain clean cashier and dining.
- Take customers orders
- Do all closing tasks before leaving
- Trained new employees on operational procedures and product knowledge.
- Managed inventory levels and restocked supplies to meet demand.
- Implemented quality control measures for food preparation and presentation.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Collaborated with management on strategies to improve workflow efficiency.
- Maintained a positive work environment that promoted collaboration between team members.
Shift Leader
Shake Smart
San Marcos, Texas
08.2024 - 12.2025
- Supervised team members during busy shifts to ensure efficient service and operations.
- Trained new employees on menu items, equipment use, and customer service standards.
- Managed inventory levels by tracking supplies and placing orders as needed.
- Implemented health and safety protocols to maintain a clean and safe environment.
- Take customers' orders, and make food and drink items
- Close store
- Restock
Team Member
ReconMR
San Marcos, Texas
08.2024 - 12.2024
- Take and record survey answers over the phone which required customer service speaking skills, organization, and attention to detail.
- Assisted in data collection and analysis for various client studies.
- Maintained organized records of surveys and participant responses for easy access.
- Utilized survey tools to gather valuable insights from targeted demographics.
- Maintained a clean and organized work area throughout shift.
Front Gate Team Member
Typhoon Texas Waterpark
Katy
05.2022 - 09.2022
- Greet customers
- Sell and scan tickets
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Followed production orders and company standards to exceed quality scores on a consistent basis.
Education
Bachelor of Science - Biology
Texas State University
San Marcos, Texas, TX 08.2024 - 01.2026
High School Diploma -
Seven Lakes High School
Katy, TX05-2024
Skills
- Staff Development and Management
- Time Management
- Organization
- Attention to Detail
- Customer Service
- Team Leadership
- Data Entry
- Basic computer skills
- Communication
- New Hire Training
- Money Handling
- Positive Attitude
- Problem resolution
Timeline
Team Leader
Panera Bread
08.2025 - 01.2026
Shift Leader
Shake Smart
08.2024 - 12.2025
Team Member
ReconMR
08.2024 - 12.2024
Bachelor of Science - Biology
Texas State University
08.2024 - 01.2026
Manager
Norbert Asare
12.2022 - Current
Front Gate Team Member
Typhoon Texas Waterpark
05.2022 - 09.2022
High School Diploma -
Seven Lakes High School