Summary
Overview
Work History
Education
Skills
Timeline
Why I am eager to join a medical office
Shadowed
Generic

Amina Osman

Buffalo,NY

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Medent.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

General Physician PC, Northtown's MFM
Williamsville, NY
10.2025 - Current
  • Facilitated patient check-in processes to enhance service efficiency.
  • Managed appointment scheduling, optimizing provider availability and patient flow.
  • Resolved patient inquiries and concerns, ensuring high satisfaction levels.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Assisted patients in filling out check-in and payment paperwork.

Tutor

Private Tutoring
Buffalo, NY
01.2020 - Current
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Teacher

Rumi Wellness Center
Buffalo, NY
06.2023 - 07.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Babysitter

Private Practice
Buffalo, NY
07.2020 - 05.2021
  • Supervised children's activities, ensuring safe and engaging environments.
  • Developed and implemented educational games that fostered learning and creativity.
  • Communicated effectively with parents regarding children's progress and daily routines.

Education

High School Diploma -

Genesee Community College
Buffalo, NY
08-2024

1 Year of College, Gen Ed -

Genesee Community College
Buffalo, NY
08-2024

Associate of Science - Medical Assistant

Erie Community College
Buffalo, NY
2027

Obstetric Sonography

Trocaire College Or RIT
Buffalo, NY
2028

Skills

  • Patience and empathy
  • Problem-solving skills
  • Creative thinking
  • Collaboration and teamwork
  • Organization skills
  • Telephone skills
  • Time management
  • Tech Experience

Timeline

Patient Service Representative

General Physician PC, Northtown's MFM
10.2025 - Current

Teacher

Rumi Wellness Center
06.2023 - 07.2024

Babysitter

Private Practice
07.2020 - 05.2021

Tutor

Private Tutoring
01.2020 - Current

1 Year of College, Gen Ed -

Genesee Community College

Associate of Science - Medical Assistant

Erie Community College

High School Diploma -

Genesee Community College

Obstetric Sonography

Trocaire College Or RIT

Why I am eager to join a medical office

I am excited about the opportunity to contribute to a medical office where compassion, professionalism, and organization make a real difference in people’s daily experiences. I enjoy creating a welcoming and supportive environment for patients while staying attentive to details that keep an office running smoothly. Confident in using Microsoft Office programs and EHR. Comfortable learning new systems quickly, I bring strong organizational habits, clear communication, and reliable time management to every task. My goal is to ensure patients feel cared for while helping the team stay efficient and focused on providing excellent care. With solid computer literacy from my previous PSR and editing job, I have proficiency in Microsoft Office programs, I am confident in my ability to support scheduling, record-keeping, and daily office operations with accuracy and efficiency. 

 I am motivated by the chance to contribute to a team that makes a difference in people’s health and well-being, and I am committed to bringing reliability, empathy, and professionalism to the receptionist role.

Shadowed

Worked closely with experienced ultrasound techs and MFM Physicians.