Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Amina Sawyer

Amina Sawyer

Charlotte,NC

Summary

Detail-oriented professional with a strong background in administrative support and customer service. Skilled in project management, effectively tracking timelines and deliverables while enhancing communication with high-level executives. Committed to creating a welcoming atmosphere that fosters positive client experiences.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Executive Assistant

Ethereal Face Body Mind
Cleveland, Ohio
01.2019 - Current
  • Coordinated project management tasks, ensuring timely tracking of timelines and deliverables.
  • Cultivated welcoming atmosphere for guests, positively impacting their first impression of the office.
  • Researched and organized information for presentations to high-level executives, supporting decision-making.

Legal Benefits Support Specialist

Metlife Legal Plans
Cleveland, OH
06.2023 - 02.2024
  • Verified eligibility of membership, informed members benefits, provided in-network attorney information
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Ensured compliance with company policies regarding security protocols.
  • Identified and resolved issues to maintain connectivity and minimize downtime.

Parts Sales Representative

Repair Clinic
Canton, MI
05.2016 - 06.2018
  • Researched vendor part availability and ordered stock to maintain inventory.
  • Collaborated with team members to streamline order fulfillment processes effectively.
  • Performed data entry and multitasked via live chat, email, and phone while analyzing appliance parts on diagrams.

Health Care Advocate

Care Improvement Plus (Dial America)
Middleburg, OH
06.2013 - 08.2015
  • Handled inbound calls, navigated Microsoft Office, Excel, Facets, and DA Sharepoint; informed clients about Medicare guidelines and prescription processing, utilized strong communication skills to assist elderly demographic
  • Facilitated patient access to healthcare services and resources.
  • Educated clients on available care options and benefits.
  • Coordinated communication between patients and healthcare providers.

Education

CLE Certificate - Paralegal Studies

UNCC
Charlotte, NC
07-2026

Associates of Science -

Cuyahoga Community College
Highland Hills, OH
01-2014

Skills

  • Document handling
  • Data entry
  • Technical aptitude
  • Information confidentiality
  • Customer service
  • Strong attention to detail
  • Reliable and punctual
  • Team-oriented mindset
  • Conflict management
  • Phone etiquette
  • Professional and mature

Certification

Paralegal Research

Timeline

Legal Benefits Support Specialist

Metlife Legal Plans
06.2023 - 02.2024

Executive Assistant

Ethereal Face Body Mind
01.2019 - Current

Parts Sales Representative

Repair Clinic
05.2016 - 06.2018

Health Care Advocate

Care Improvement Plus (Dial America)
06.2013 - 08.2015

CLE Certificate - Paralegal Studies

UNCC

Associates of Science -

Cuyahoga Community College
Amina Sawyer