Amina N. Carlest

Daily pick up and delivery of products to multiple business clients.

• Travel to different body shops and pick up/ drop off rims for repair/ refinish
• Collect appropriate paperwork for/ from each stop
• Relay information about specific needs, including, color, size, damage, and if replacements are required
• Mount tires onto rims and balance them correctly
• Ensure refinished wheels aren’t damaged at each step and are delivered with care
• Operated vehicle safely in highly congested areas with no traffic violations.

Delivered packages to customers, using the DoorDash app to receive orders, communicate with customers, and navigate to and from deliveries

• Communicate with customers to let them know about their orders
• Follow delivery protocols
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Engaged with customers to effectively build rapport and lasting relationships.

• Take phone inquiries
• Assist customers with phone orders
• Take in-person orders
• Cash wrap
• Open/ Close store
• Open/ Close registers
• Help keep store clean and tidy
• Assist customers to their cars
• Clean and wipe down commonly used surfaces/ areas
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.

Provided individualized customer service.

• Ensure pleasant customer experience with welcoming communication
• Assist members with joining/ cancelling their memberships
• Help maintain cleanliness of machines, locker rooms, and lobby area
• Restock beverages

Provide support to sales managers through individualized customer service.

• Ensure pleasant customer experience with welcoming communication
• Maintain traffic count and report to sales managers
• Assess prospective customer needs and triage serious inquiries to appropriate sales team
• Support visual upkeep of model homes
• Provide administrative support by maintaining supplies
• Assist with floor maintenance by assisting with stockroom tasks
• Communicated with clients to understand their needs and preferences
• Coordinated appointments to show marketed properties

Provide support to sales managers through individualized customer service and administrative support.:

• Ensure pleasant customer experience with welcoming communication (MaxMara / Marina Rinaldi)
• Direct art show attendees around Piers. (The Armory Show), New York, NY
• Help process tests from grades K-12 (Anshe Sfard Hall), Brooklyn, NY

Provide individualized customer service to clients, indluding:

• Ensure pleasant customer experience with welcoming communication
• Assess customer needs, provide recommendations, and close sales
• Handle telephone inquiries
• Support visual upkeep of sales floor
• Complete sales transactions and credit applications
• Assist with overnight remerchandising

Provide individualized customer service to clients, including:

• Ensure pleasant customer experience with welcoming communication
• Assess customer needs, provide recommendations, and close sales
• Handle telephone inquiries
• Support visual upkeep of sales floor
• Complete sales transactions
• Complete bank deposits