Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amir Al-Nasih

Dearborn Heights,MI

Summary

Proven Restaurant Manager with a track record of enhancing customer satisfaction and streamlining operations at My Shawrama. Skilled in order management and fostering positive relationships, adept at leading teams to exceed goals. Demonstrated ability to improve service delivery by effectively resolving incidents, ensuring a memorable dining experience for all guests. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Server

Leo's Coney Island
06.2023 - 08.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Restaurant Manager

My Shawrama
03.2023 - 05.2024
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Arcade Attendant

10.2022 - 03.2023
  • Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
  • Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
  • Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
  • Answered guest questions to provide fun game experience.

Education

High School Diploma -

Universal Learning Academy
Westland, MI
05.2024

Skills

  • Table Setting
  • Food Delivery
  • Beverage Preparation
  • Daily specials memorization
  • Table Bussing
  • Food Running
  • Order Management

Timeline

Server

Leo's Coney Island
06.2023 - 08.2024

Restaurant Manager

My Shawrama
03.2023 - 05.2024

Arcade Attendant

10.2022 - 03.2023

High School Diploma -

Universal Learning Academy
Amir Al-Nasih