Amir Malloy
Oak Park
Summary
Customer-focused professional with experience creating positive customer interactions and representing trusted brands in fast-paced environments. Recognized for strong communication, problem-solving, and building genuine relationships with customers. Passionate about social media, community engagement, and creating meaningful experiences that strengthen brand connections.
Overview
8
8
years of professional experience
Work History
Brand Ambassador
Carhartt
Detroit, MI
09.2025 - Current
- Represent the Carhartt brand by creating welcoming, personalized customer experiences in a high-volume retail environment.
- Recognized as Brand Ambassador of the Month and District Brand Ambassador for consistently delivering exceptional customer service and performance.
- Build genuine relationships with customers by listening to their needs and recommending products that best fit their lifestyle.
- Collaborate with leadership to maintain visual standards and ensure the store reflects the Carhartt brand.
- Adapt quickly to changing priorities while maintaining a positive attitude and professional communication.
Store Associate
CVS Healthcare
Ferndale, MI
07.2024 - 04.2025
- Ranked among the top performers in ExtraCare Plus enrollments by building trust through genuine customer conversations.
- Earned consistent 5-star customer feedback for communication, professionalism, and problem-solving.
- Provided friendly, solution-focused service to customers in a fast-paced environment, fostering positive shopping experiences.
- Managed multiple responsibilities to ensure timely assistance for every customer, improving overall service quality.
- Trained new team members and supported daily operations, maintaining an organized workflow to enhance team efficiency.
Barista
Beyond Juicery And Eatery
Rochester, MI
09.2023 - 11.2023
- Delivered friendly, efficient customer service, managing multiple customer requests to enhance guest satisfaction in a fast-paced environment.
- Communicated clearly with guests to address questions, resolve concerns, and ensure positive experiences.
- Managed high-volume customer interactions while maintaining accuracy, efficiency, and attention to detail.
- Collaborated with team members to streamline operations and maintain consistent service quality during peak periods.
- Assisted in training new baristas on beverage preparation and customer service standards.
Event Assistant
Washington Events
Pontiac, MI
09.2018 - 10.2023
- Assisted with event coordination, adapting to changing needs and priorities to ensure successful execution.
- Communicated with attendees and team members to maintain event flow and address concerns proactively.
- Welcomed guests and answered questions to enhance event experiences.
- Maintained professionalism in fast-paced, customer-facing environments.
Education
No Degree - Mechanical Engineering
Wayne State University
Detroit, MI04-2028
Skills
- Customer Service
- Relationship Building
- Brand Advocacy
- Digital Engagement
- Community Engagement
- Problem Solving
- Attention to Detail
- Multitasking
- Written Communication
- Google Workspace & Microsoft Office
- Content Creation
- Trend Awareness
Timeline
Brand Ambassador
Carhartt
09.2025 - Current
Store Associate
CVS Healthcare
07.2024 - 04.2025
Barista
Beyond Juicery And Eatery
09.2023 - 11.2023
Event Assistant
Washington Events
09.2018 - 10.2023
No Degree - Mechanical Engineering
Wayne State University