Amira Berry
Paterson
Summary
Highly organized and detail-oriented professional with over 5 years of experience in administrative support and customer service. Proven ability to handle high-volume clerical tasks, manage sensitive information, and provide excellent service to internal and external clients. Adept at working in fast-paced environments, with strong communication, data management, and problem-solving skills. Seeking to bring my clerical expertise and dedication to the Judiciary Clerk 2 position at the Passaic County Courthouse.
Overview
16
16
years of professional experience
Work History
Server
Outback Steakhouse
Edgewater, NJ
08.2022 - Current
- Provide exceptional service to guests by taking orders, delivering food, and addressing inquiries, ensuring a positive dining experience
- Manage cash and credit transactions accurately and efficiently, maintaining compliance with restaurant policies
- Collaborate with kitchen and front-of-house staff to ensure timely food service and customer satisfaction
- Train new staff on menu knowledge, service techniques, and POS system operations
Advanced Technical Support Specialist
AT&T Call Center
Paramus, NJ
07.2021 - 06.2022
- Managed a high volume of technical support calls, resolving complex issues with a focus on customer satisfaction and efficiency
- Served as a third-tier escalation point for lower-level staff, ensuring resolution of advanced technical issues and tracking outcomes
- Maintained accurate records of customer interactions and case resolutions, safeguarding sensitive information and following company protocols
- Streamlined issue resolution processes to improve response times and customer satisfaction
Waitress
Olive Garden
Wayne, NJ
11.2019 - 06.2021
- Provided exceptional service to customers by efficiently handling orders, payments, and inquiries, demonstrating strong communication and multitasking abilities
- Managed billing through a POS system with accuracy and attention to detail, handling confidential financial transactions
- Enhanced customer satisfaction by addressing concerns and delivering prompt, courteous service
Waitress Trainer/Hostess
P.F. Chang's China Bistro Inc
Hackensack, NJ
07.2018 - 10.2019
- Led the training and onboarding process for new hires, implementing structured programs that improved service quality and team performance
- Handled customer interactions, including billing and payments, with professionalism and confidentiality
- Developed materials and resources to assist new staff in understanding company policies and customer service standards
Administrative Assistant
Kujichagulia
Paterson, NJ
09.2013 - 06.2018
- Managed front-desk operations, including answering phones, filing, and handling sensitive client information with discretion
- Assisted in the preparation of legal documents and ensured proper filing and organization of records
- Entered client data into the system, maintaining a high degree of accuracy and confidentiality
- Coordinated with multiple departments to streamline office workflow, scheduling appointments, and tracking case progress
- Developed strong communication skills by interacting with clients and staff to address inquiries and resolve issues efficiently
- Supported management in daily clerical tasks such as drafting correspondence, updating records, and managing databases
Customer Service Supervisor
K Mart
Elmwood Park, NJ
10.2012 - 01.2016
- Led a customer service team, overseeing daily operations and ensuring timely responses to customer inquiries and complaints
- Managed escalated issues, provided solutions, and ensured positive outcomes for customers
- Coordinated multiple administrative tasks, including drafting documents, managing ticket queues, and cross-training team members in various areas
- Processed and maintained customer records with a high degree of accuracy, adhering to company policies and confidentiality guidelines
Sales Associate
Toys 'R' Us
Paramus, NJ
08.2012 - 12.2013
- Assisted customers with product inquiries and provided excellent service in a fast-paced retail environment
- Managed cash and credit transactions accurately, maintaining confidentiality and ensuring compliance with company policies
- Organized and maintained inventory records, ensuring accuracy in stock levels and product placement
- Collaborated with team members to create a positive customer experience and meet store performance goals
- Demonstrated strong communication and problem-solving skills while addressing customer complaints and resolving conflicts efficiently
- Supported management in clerical tasks, including data entry and file organization, contributing to overall store operations
Medical Receptionist
Paterson Community Health Center
Paterson, NJ
03.2009 - 04.2011
- Scheduled appointments, processed patient payments, and maintained patient files with strict confidentiality
- Verified patient insurance information and managed billing procedures with a focus on accuracy and compliance
- Supported clinical staff with document management, ensuring timely and accurate entry of patient information into the database
Education
Communications Coursework -
Passaic County Community College
Paterson, NJ09.2012
High School Diploma -
Rosa L. Parks School of Fine and Performing Arts
Paterson, NJ06.2012
Skills
- Data entry
- Records management
- Microsoft Office Suite
- Office equipment
- Filing systems
- Confidential document handling
- Legal terminology
- Verbal communication
- Written communication
- Scheduling
- Multi-tasking
- Managing deadlines
- Attention to detail
- Accuracy
- Customer service
- Teamwork
- Problem-solving
- Conflict resolution
References
Available upon request.
Timeline
Server
Outback Steakhouse
08.2022 - Current
Advanced Technical Support Specialist
AT&T Call Center
07.2021 - 06.2022
Waitress
Olive Garden
11.2019 - 06.2021
Waitress Trainer/Hostess
P.F. Chang's China Bistro Inc
07.2018 - 10.2019
Administrative Assistant
Kujichagulia
09.2013 - 06.2018
Customer Service Supervisor
K Mart
10.2012 - 01.2016
Sales Associate
Toys 'R' Us
08.2012 - 12.2013
Medical Receptionist
Paterson Community Health Center
03.2009 - 04.2011
High School Diploma -
Rosa L. Parks School of Fine and Performing Arts
Communications Coursework -
Passaic County Community College