Summary
Overview
Work History
Education
Skills
Timeline
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Amira Pomtong

Sacramento,CA

Summary

Dynamic and customer-focused professional with a proven track record at JD Sports, excelling in cash handling and customer service excellence. Skilled in building lasting relationships and resolving issues, I thrive in fast-paced environments while maintaining high standards of cleanliness and organization. Committed to enhancing customer experiences and driving repeat business.


Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.


Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

3
3
years of professional experience

Work History

Cashier

JD Sports
07.2024 - Current

Greeted customers entering store and responded promptly to customer needs.

  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Cook/Head Cashier

Round Table Pizza, Inc
01.2023 - 04.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Sales Associate

CHAMPS
07.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Some College (No Degree) - Pre-health

Folsom Lake College
Folsom, CA

High School Diploma -

Encina
Sacramento, CA
05-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Order taking
  • Product restocking
  • Refunds and exchanges
  • Loyalty program promotion
  • Clear communication

Timeline

Cashier

JD Sports
07.2024 - Current

Cook/Head Cashier

Round Table Pizza, Inc
01.2023 - 04.2024

Sales Associate

CHAMPS
07.2022 - 01.2023

Some College (No Degree) - Pre-health

Folsom Lake College

High School Diploma -

Encina
Amira Pomtong