Results-driven business professional known for delivering impactful consulting services. Adept at identifying business needs and implementing tailored strategies. Renowned for fostering team collaboration and adapting to evolving business environments.
Overview
26
26
years of professional experience
Work History
Sales Consultant
Lotour Tires
Qingdao (Remote)
09.2024 - 02.2026
Developed and maintained strong customer relationships to drive sales growth.
Analyzed market trends to inform product recommendations and promotional strategies.
Collaborated with team members to enhance customer service delivery and satisfaction.
Conducted product demonstrations, effectively showcasing features and benefits to clients.
Mentored junior staff, providing guidance on best practices in sales and customer engagement.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Manager – Business Development & Sales
Animal Doctors International
Vietnam
10.2022 - 07.2024
Developed international pet relocation solutions compliant with global transport regulations
Built partnerships with airlines and logistics providers
Managed international client relationships and relocation operations
Led operational initiatives to enhance veterinary service delivery and client satisfaction.
Developed training programs for staff, improving team performance and service efficiency.
Streamlined appointment scheduling processes to optimize clinic workflow and reduce wait times.
Account Manager
Opera Medical
Vietnam
06.2019 - 08.2022
Generated revenue growth through strategic account management
Improved CRM adoption and forecasting accuracy by 30%
Secured new partnerships and client contracts
Collaborated with cross-functional teams to optimize service delivery processes.
Managed client relationships to ensure satisfaction and retention.
Business Development Manager
VANN SOPHY Group
Cambodia
04.2015 - 04.2019
Expanded market presence through strategic partnerships
Conducted market analysis to identify growth opportunities
Led business development initiatives across departments
Fostered relationships with key stakeholders to align objectives and facilitate collaboration.
Analyzed competitive landscape to adjust strategies and maintain a competitive edge in the market.
Implemented customer feedback mechanisms to refine service offerings and improve client satisfaction.
Coordinated outreach efforts, increasing engagement with potential clients through targeted campaigns.
Led cross-functional teams to execute business development initiatives and optimize workflows.
Manager in Training /Operations Manager
BLUE NILE ROLLING MILLS
NAIROBI KENYA
08.2000 - 04.2015
Assisted in daily operations, ensuring compliance with safety standards and protocols.
Participated in training sessions, developing skills in equipment handling and maintenance.
Collaborated with team members to streamline workflow processes for increased efficiency.
Monitored inventory levels, preparing reports to support resource allocation decisions.
Engaged in problem-solving initiatives, contributing to enhanced workplace safety practices.
Documented operational procedures, facilitating knowledge sharing among team members for consistency.
Enhanced team performance by implementing effective training strategies and management techniques.
Education
MBA -
University of Liverpool
No Degree - Teaching English As A Second Language
The TEFl Academy
United Kingdom
07-2023
Skills
Presentation skills
Business analysis
Business planning
Staff mentoring
Customer service management
Performance improvement
Process improvement
Human resources management
Planning and execution
Training and mentoring
Organizational development
Business intelligence analysis
Continuous improvement
Accomplishments
Reduced operational logistics costs by 15% through strategic airline and partner negotiations
Increased company sales by 20% through targeted campaigns and market expansion initiatives
Improved CRM pipeline forecasting accuracy by 30%
Developed international relocation compliance processes ensuring full regulatory adherence