Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Shift Manager
Vantage Airport Group
JFK Terminal 7
11.2022 - Current
Trained and mentored new employees to maximize team performance.
Supervised employees and oversaw quality compliance with company standards for food and services.
gate planning, air to ground frequency, terminal coordination, trouble-shooting issues, monitoring critical systems.
responding to calls from stakeholders, airlines and dispatching resources, conducting terminal and safety inspections.
Operations Center calls, coordination with on-site government personnel for conflict resolution involving terminal operation, airside management, and maintaining records of all incidents. Analyzing, identifying and reporting any areas of under performance, monitoring BMS, FAS, SCADA and other systems for alarms, and trouble status
Operations Representative
Cargolux Airlines International
Cargolux. Jamaica, New York
02.2021 - 11.2022
Ensuring all activities with regard to safety, security, quality, eectiveness and eciency foreseen in local and international laws and regulations are met.
Collecting the ULD information from the GHA
By issuing a load plan with the CV weight & balance software
By planning the load in such a way allowing the next download station a safe and on time turn round.
Load planning, aircraft loading and producing airworthy documentation
Coordinate flight related data with Flight Operations
Coordinate turn around activities and requirements
Perform administrative duties
Provide network support to internal and external customers
Assure a safe working environment on ground and on flight
Coordinate with Export Services, Import Services, ULD (Unit Load Device) control and Hub Steering Center
If required supervise and coordinate physically the activities of the Ground Handling Agent (GHA) and General Sales Agent (GSA)
Contribute to team effort
Lead Ramp Agent
Dnata
Jamaica, New York
08.2020 - 02.2021
Lift baggage and or cargo weighing up to 70lbs. when loading/unloading aircraft, carts, and containers
Coordinate and communicate with aected departments, external and internal customers to ensure the smooth handling of passengers and dead load weight and balance issues in delay situations.
Push/pull loaded and empty carts and containers during loading/unloading operations Couple/uncouple carts and/or cargo container dollies
By ensuring that following listed flight operational services, but not limited to: Weather, Notams, Flight plans, Operational flight plans, Crew briefings, Crew callout, Crew transportation (to/from hotel), are provided as per flight operations manual.
Walk continuously to load/ unload cargo from pallets, containers, carts, or conveyor belts
Plan, coordinate and produce all loading, weight and balance documentation in accordance with Company and Client airline specifications, with or without the use of the Departure Control System
Drive and operate motorized equipment (Tug Belt Loader)
Read and interpret aircraft load sheets, checked baggage tags, and cargo labels
Operate a computer to enter and retrieve data for weight and balance purposes
Count baggage/cargo being uploaded/ unloaded during operations
Connect support equipment to aircraft such as PC Air, GPU etc.
Use signalling devices to communicate with co-workers or flight crew
• Ensure compliance with dnata, TSA and Federal Aviation Administration (FAA) regulations and policies
Operations Coordinator
Aviation Port Services
JFK Airport
06.2018 - 08.2020
Trained and certified weight and Balance for Boeing and Airbus : B787-8/900 // B757 // B767 // 737-800 // 747-400/800 // A320 // A320 // A340 // A380
Load planning, aircraft loading and producing airworthy documentation Coordinate flight related data with Flight Operations
Coordinate turn around activities and requirements
Perform administrative duties
Provide network support to internal and external customers
Assure a safe working environment on ground
Ensuring that following listed flight operational services, but not limited to: Weather, Notams, Flight plans, Operational flight plans, Crew briefings, Crew callout, Crew transportation (to/from hotel), are provided as per flight operations manual