Amiya McCargo
Schenectady,New York
Summary
Detail-oriented and highly organized administrative and healthcare professional with experience in patient registration, customer service leadership, healthcare support, and high-volume client communication. Proven ability to manage sensitive information with discretion, maintain HIPAA compliance, and provide exceptional customer and patient experiences in fast-paced environments. Skilled in data entry, appointment coordination, multi-line phone systems, documentation review, and cross-functional team collaboration. Recognized for strong communication, professionalism, problem-solving abilities, and the ability to adapt quickly within healthcare and corporate settings. Seeking opportunities to continue growing within a professional corporate or healthcare administrative environment. With barista and front counter experience
Overview
1
1
Certification
2
2
years of professional experience
Work History
Senior Registration Associate
Saint Peter’s Health Partners
05.2026 - Current
- Coordinate patient registration, insurance verification, demographic updates, and appointment check-ins within a high-volume healthcare setting.
- Review patient documentation for accuracy and compliance while maintaining strict HIPAA confidentiality standards.
- Provide front-desk administrative support including answering multi-line phone systems, scheduling appointments, and directing patient inquiries.
- Assist patients with intake paperwork, insurance information, payment collection procedures, and medical record verification.
- Collaborate with clinical staff, physicians, and administrative teams to ensure efficient patient flow and quality service.
- Maintain detailed electronic records using healthcare database systems and ensure timely documentation updates.
- Handle sensitive patient concerns professionally while delivering compassionate customer service and conflict resolution.
- Support daily office operations through data entry, scanning, filing, record organization, and administrative coordination.
Front Counter Crew Member
Memphis BBQ
10.2025 - 03.2026
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Operated cash register efficiently, handling transactions with accuracy and attention to detail.
- Maintained cleanliness and organization of front counter area, adhering to health and safety standards.
- Assisted in training new crew members, fostering a collaborative team environment.
- Communicated effectively with kitchen staff to expedite order fulfillment and minimize wait times.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
Supervisor, Customer Service/seasonal
Insomnia Cookies
04.2025 - 12.2025
- Led and supervised a team of employees while ensuring efficient daily operations and customer satisfaction.
- Managed scheduling, payroll-related documentation, inventory tracking, and shift coordination.
- Trained and onboarded new team members on company procedures, POS systems, and customer service expectations.
- Resolved customer concerns and escalated issues professionally while maintaining a positive work environment.
- Demonstrated leadership, multitasking, and organizational skills within a fast-paced customer-focused setting.
Customer Service Representative
Maximus Healthcare
10.2024 - 12.2025
- Handled high-volume inbound calls assisting customers with healthcare-related questions, claims, and applications.
- Performed detailed data entry and account updates across multiple systems while maintaining accuracy.
- Reviewed documentation and verified consumer information to support insurance and benefits processes.
- Maintained HIPAA compliance and confidentiality standards throughout all customer interactions.
- Collaborated with team members and supervisors to resolve escalated cases and meet service-level expectations.
Dunkin’ Donuts Team Member
Dunkin’ Donuts
02.2024 - 11.2024
- Delivered high-quality customer service in fast-paced environment.
- Operated coffee and food preparation equipment efficiently.
- Maintained cleanliness and organization of workstations to ensure safety.
- Collaborated with team members to meet daily production goals.
Education
Medical Coding - Medical Coding Program
SUNY Schenectady
Schenectady, NY07.2026
General High School Diploma - undefined
Schenectady High School
06.2023
Skills
- Patient Registration & Insurance Verification
- HIPAA Compliance & Confidentiality
- Customer Service & Client Relations
- Data Entry & Electronic Records Management
- Appointment Scheduling
- Multi-Line Phone Systems
- Microsoft Office Suite (Word, Excel, Outlook)
- Professional Communication
- Documentation Review & Record Organization
- Conflict Resolution & Problem Solving
- Team Leadership & Staff Training
- Time Management & Multitasking
- Front Desk & Reception Experience
- Barista front counter experience
Certification
- CPR Certification
- New York State Certified Personal Care Aide (PCA)
- Medical Coding Professional Certification (In Progress)
Timeline
Senior Registration Associate
Saint Peter’s Health Partners
05.2026 - Current
Front Counter Crew Member
Memphis BBQ
10.2025 - 03.2026
Supervisor, Customer Service/seasonal
Insomnia Cookies
04.2025 - 12.2025
Customer Service Representative
Maximus Healthcare
10.2024 - 12.2025
Dunkin’ Donuts Team Member
Dunkin’ Donuts
02.2024 - 11.2024
General High School Diploma - undefined
Schenectady High School
Medical Coding - Medical Coding Program
SUNY Schenectady