SHANAKAY MYRIE
Volusia County
Summary
Detail-oriented and customer-focused professional with experience in administrative support, patient access, and customer service. Adept at verifying insurance eligibility, handling patient registrations, and coordinating with clinical teams to ensure seamless service delivery. Strong communication, organizational, and problem-solving skills, ensuring accuracy and efficiency in a fast-paced healthcare setting.
Overview
12
12
years of professional experience
Work History
Loss Draft Associate
Proctor Loan Protector
08.2024 - Current
- Process and verify loss draft claims, ensuring compliance with client and regulatory guidelines
- Communicate with customers and financial institutions to resolve inquiries efficiently
- Maintain accurate records and documentation in a fast-paced environment
- Demonstrate attention to detail and problem-solving skills in handling financial transactions
Packer
Ocean Blue Staffing Int
06.2022 - 06.2024
- Maintained attention to detail, ensuring accuracy in packaging operations
- Achieved high productivity standards with minimal errors
Customer Service Representative / Subject Matter Expert
Sutherland Global Services
04.2019 - 05.2022
- Managed complex customer inquiries, resolving over 200 cases monthly with precision
- Streamlined service protocols to improve efficiency and reduce resolution times
- Provided expert guidance and training to team members, enhancing service quality
- Recognized for implementing efficiency enhancements that improved productivity by 20%
Registrar's Assistant
Black River Hospital
01.2013 - 04.2019
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
Education
Certificate - Medical Assistant
Stepful
Detroit, MIHigh School Diploma -
Lacovia High School
01.2012
Skills
- Patient Registration & Insurance Verification
- Customer Service & Relationship Management
- Data Entry & Accuracy
- Effective Communication & Problem-Solving
- Multi-Tasking & Time Management
- Financial Transactions & Cashiering
Certifications And Technical Skills
- Proficient in CRM software (Zendesk, Slack, Intercom)
- Knowledge of medical insurance processes and patient access procedures
- Strong data entry and documentation skills
Timeline
Loss Draft Associate
Proctor Loan Protector
08.2024 - Current
Packer
Ocean Blue Staffing Int
06.2022 - 06.2024
Customer Service Representative / Subject Matter Expert
Sutherland Global Services
04.2019 - 05.2022
Registrar's Assistant
Black River Hospital
01.2013 - 04.2019
High School Diploma -
Lacovia High School
Certificate - Medical Assistant
Stepful
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