Ammi Valdez
Oklahoma City,OK
Summary
Well-qualified Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
Sitco Properties
Oklahoma City, OK
09.2020 - Current
- Compiled maintenance and repair requests for submission to Maintenance department and reached out to local contractors for bid proposals.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
Leasing Agent
Brickell Apartment Homes
Oklahoma City, OK
04.2018 - 08.2020
- Responsible for providing apartment tours to potential residents and guests
- Maintain and organize files for current and previous residents and associated documentation
- Assist with inbound and outbound calls to assist with providing residential information and aid in escalated residential matters
Order Puller
Hobby Lobby
Oklahoma City, OK
05.2019 - 12.2019
- Responsible for packaging objects necessary for shipping
- Read work orders to determine material or setup requirements
- Record shipping information
- Calculate cost of goods or services
- Long extended hours of standing and train other company associates
- Reason for leaving: Health problems that affected my ability to meet work requirements.
Mobile Link/Cricket
Oklahoma City, OK
01.2018 - 04.2018
Assistant Manager
Rent-a-Center
Oklahoma City, OK
03.2015 - 03.2017
- Assist customers both in-person and over the phone for merchandise and services
- Maintain and organize to upkeep a clean and orderly store
- Aid in shipping and receiving requirements for merchandise – communicated with vendors
- Accountable for proper customer service and furniture delivery
- Meet own sales goals and hold team responsible for sales goals
- Reason for leaving: Personal health leave – stay at home mom temporarily
Leasing Agent
Warren Properties
Oklahoma City, OK
09.2014 - 03.2015
- Responsible for providing apartment tours to potential residents and guests
- Maintain and organize files for current and previous residents and associated documentation
- Assist with inbound and outbound calls to assist with providing residential information and aid in escalated residential matters
- Reason for leaving: Family member passed – seeking better hours and commute to support family
OKC Public Schools, ELL
Oklahoma City, OK
08.2013 - 03.2014
- Assist Spanish-speaking elementary school students with learning English
- Provide patience and understanding to students having any difficulty with the learning process
- Reason for leaving: Car accident at time – doctor ordered to be on bed rest
Sales Associate
09.2011 - 06.2013
- Assist customers both in-person and over the phone for cell phone services
- Utilize company database for account maintenance and questions
- Aid in sales for cell phones, plans and accessories; commission-based structure
- Reason for leaving: Graduated high school and required different hours for college schedule; second time was to assist with seasonal openings
Secretary
Cathedral de Adoracion
Oklahoma City, OK
08.2011 - 11.2012
- Answer inbound calls and assist with any messages left.
- Office environment; assist with visitors or in-person guests
- Reason for leaving: Position was only temporarily needed
Education
No Degree - Cosmetology
05.2012
- Member of Technical Honor Society
- Elected to President for Cosmetology class in 2012
- Elected to Treasurer for Cosmetology class in 2011
High School Diploma -
05.2012
- Professional development completed in High School Core Curriculum.
No Degree - Pre-Engineering
05.2013
Skills
- Disturbance Handling
- Administrative Leadership
- Performance Assessment
- Decision Making
- Vacancy Marketing
- Maintenance Oversight
- Tenant and Owner Liaising
- Monthly Fee and Payment Collection
- Property Service Contract Administration
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- De-escalation Techniques
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Creative Problem Solving
Accomplishments
- T.R.E.E Conference – Conference provided by Oklahoma University to educate and prepare students for college courses and expectations
- NTHS – Leaderships conference known as National Technical Honor Society
- Fall Leadership Conference – Conference provided for leading students in the NW School District
- Camp T.U.R.F – Program to study horticulture for students with undergraduate parents
- Summer Leadership Conference – Conference provided for SkillsUSA district officers and members
- Creativity World Forum – Art/Science Student
- Fiesta De Las Americas – Community Service
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager - Sitco Properties
09.2020 - Current
Order Puller - Hobby Lobby
05.2019 - 12.2019
Leasing Agent - Brickell Apartment Homes
04.2018 - 08.2020
- Mobile Link/Cricket
01.2018 - 04.2018
Assistant Manager - Rent-a-Center
03.2015 - 03.2017
Leasing Agent - Warren Properties
09.2014 - 03.2015
- OKC Public Schools, ELL
08.2013 - 03.2014
Sales Associate -
09.2011 - 06.2013
Secretary - Cathedral de Adoracion
08.2011 - 11.2012
Metro Technology Centers - South Bryant Campus - No Degree, Cosmetology
Santa Fe South High School - High School Diploma,
Oklahoma City Community College - No Degree, Pre-Engineering
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