Ammy Ortiz
Spring Hill,FL
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Wendys
11.2022 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
Education
High School Diploma -
Nature Coast Technical High School
Brooksville, FL05.2025
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Flexible Schedule
- Cash Register Operation
- Money Handling
- Motivational Skills
- Multi-tasking skill
- Time management strength
- Employee Training
bilingual
fluent in spanish
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Wendys
11.2022 - Current
High School Diploma -
Nature Coast Technical High School