Amnah Z Khan
Elgin,IL
Summary
Personable and driven individual with excellent communication skills and knack for building relationships. Possesses strong understanding of customer service principles and proficiency in CRM software. Capable of enhancing customer satisfaction and driving sales growth.
Overview
2
2
years of professional experience
Work History
BDC Representative
Honda Rohrman
Schaumburg, IL
01.2024 - 01.2026
- Managed incoming customer inquiries via phone and email, providing timely responses and solutions.
- Assisted in scheduling service appointments, ensuring optimal resource allocation for technicians.
- Utilized CRM software to track customer interactions and improve follow-up efficiency.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Increased lead generation by conducting thorough market research and targeted outreach efforts.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Bachelor of Science - Information And Communication Technology
East West University
Chicago, IL01-2023
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Follow-up calls
- Problem-solving abilities
- Multitasking
- Excellent communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
BDC Representative
Honda Rohrman
01.2024 - 01.2026
Bachelor of Science - Information And Communication Technology
East West University