Amneris Batista Figueroa
Del Valle
Summary
Dynamic banquet server with a proven track record at Austin Marriott Downtown, excelling in customer service and multi-task management. Adept at food preparation and ensuring seamless event execution, I consistently deliver exceptional experiences while maintaining high standards of hospitality and food safety. Committed to enhancing guest satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
ON-CALL BANQUET SERVER
Hilton
Austin
11.2023 - Current
- Provided exceptional customer service to guests in a timely manner.
- Handled difficult situations involving dissatisfied customers professionally.
- Responded quickly to guest inquiries or requests in a friendly manner.
- Assisted in the breakdown of banquet facilities after events concluded.
- Assisted in the preparation of buffet items for service events.
ON-CALL BANQUET SERVER
The Ottis
Austin
11.2023 - Current
- Performed general side work duties such as restocking supplies, cleaning.
- Collaborated effectively with other staff members to ensure smooth operations.
- Followed all instructions from supervisors regarding event setup and cleanup requirements.
- Responded quickly to guest inquiries or requests in a friendly manner.
- Assisted in the preparation of buffet items for service events.
ON-CALL BANQUET SERVER
The Line
Austin
01.2023 - Current
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Managed and coordinated multiple projects while ensuring timely completion.
BANQUET SERVER
Austin Marriott Downtown
Austin
08.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Set up linens and table settings in accordance with the seating plan and theme of the event
- Ensured customer satisfaction by promptly responding to orders and requests for entertainment
- Quickly cleared the dishes and glassware following each course.
Education
Associate of Arts - Baking and Pastry Arts
Auguste Escoffier School of Culinary Arts
Austin, TX01.2001
Skills
- Customer service
- Food preparation
- Multi-Task Management
- Seating assignment preparation
- Set up and clean up buffets
- Hospitality service expertise
- Food safety understanding
Timeline
ON-CALL BANQUET SERVER
Hilton
11.2023 - Current
ON-CALL BANQUET SERVER
The Ottis
11.2023 - Current
ON-CALL BANQUET SERVER
The Line
01.2023 - Current
BANQUET SERVER
Austin Marriott Downtown
08.2022 - Current
Associate of Arts - Baking and Pastry Arts
Auguste Escoffier School of Culinary Arts
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