Amor Lara
Freeport,IL
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and boosting engagement, notably at Enterprise Rent-A-Car. Excelled in team motivation and leveraging product knowledge to surpass sales goals. Skilled in marketing and customer relations, achieving significant engagement increases on social media platforms. Demonstrates a keen ability to foster strong customer and team relationships through effective communication and strategic planning.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Social Media Manager
Entertainment
02.2018 - 05.2024
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content to generate sales.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Education
Bachelor of Arts - Communication Studies
Western Illinois University
Macomb, IL05.2022
Skills
- Sales
- Customer Relations
- Team motivation
- Product and service knowledge
- Marketing
Timeline
Assistant Manager
Enterprise Rent-A-Car
03.2023 - Current
Social Media Manager
Entertainment
02.2018 - 05.2024
Bachelor of Arts - Communication Studies
Western Illinois University