Amoray Nunley
Washington
Summary
Results-driven General Manager with a focus on exceptional customer service, quality assurance, and team collaboration. Proven ability to enhance operational efficiency and build strong vendor relationships.
Overview
4
4
years of professional experience
Work History
General Manager
ERTH Wellness & Spa
Washington
02.2025 - Current
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Managed staff scheduling to optimize team performance and resource allocation.
- Developed marketing strategies to promote wellness services and attract new clients.
- Implemented training programs for staff on service standards and product knowledge.
- Coordinated inventory management to maintain adequate supplies for spa treatments.
- Fostered a positive work environment to enhance team collaboration and morale.
- Established relationships with vendors to ensure quality products and timely deliveries.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Quality Assurance Manager
Beehive Meals
Layton
02.2022 - 02.2025
- Oversaw quality assurance processes for meal preparation and packaging.
- Developed and implemented quality control protocols to ensure compliance.
- Trained staff on food safety standards and quality assurance practices.
- Reviewed product specifications to maintain consistency in meal offerings.
- Collaborated with kitchen staff to resolve quality-related issues promptly.
- Documented and analyzed quality metrics to identify improvement areas.
- Facilitated communication between departments to enhance overall product quality.
Education
Some College (No Degree) - Business & Nutrition
Utah Tech University
St. George, UTSkills
- Customer service
- Inventory management
- Quality assurance
- Food safety compliance
- Team collaboration
- Relationship building
Languages
Spanish
Professional
Timeline
General Manager
ERTH Wellness & Spa
02.2025 - Current
Quality Assurance Manager
Beehive Meals
02.2022 - 02.2025
Some College (No Degree) - Business & Nutrition
Utah Tech University