Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Timeline
Hi, I’m

Amore Curtis

Newport News,VA
Amore Curtis

Summary

Kindhearted and detail-oriented professional with a proven history of resourcefulness and reliability. Who has developed exceptional customer service skills in fast-paced retail settings, excelling in organization and problem-solving. Transitioning into a new field with focus on leveraging these transferable skills to contribute effectively and to acquire new skills to aid in different environments. Committed to delivering exceptional service and providing an astounding work ethic to my career.

Overview

2
years of professional experience
1
Certification

Work History

DTLR

Sales Associate
02.2024 - Current

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers by telephone, going above and beyond to serve their needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and to inquire customers about ordering products that aren't available in-store.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

JCPenny's

Cashier
04.2023 - 09.2023

Job overview


  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked a flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers locate items, join reward programs, and apply for store credit cards.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Arranged customer orders when an item they desired was unavailable at our location.

Education

Warwick High School
Newport News, VA

Advanced Studies Diploma
06-2024

University Overview

  • Highest Honors
  • GPA: 4.2
  • National Honor Society Member
  • Awardee of the Presidential Education Award for Outstanding Excellence, 2019-2020, 2023-2024
  • Awardee of the Congress of Future Medical Leaders Award of Excellence 2022-2023
  • Eligible recipient of the Governors Early College Program

Centura College
Chesapeake, VA

Professional Esthetician Lisence from Allied Healthcare
07.2025

University Overview

  • Honor Roll
  • 4.0 GPA
  • Relevant Coursework: Infection Control, Chemical & Electrical Safety, Skin Disorders & Diseases, Histology, Anatomy, and Physiology of the Skin.
  • Professional Development: "The Treatment Room" Course

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Cash handling
  • Verbal/written communication
  • Sales expertise
  • Professional demeanor
  • Building rapport

Accomplishments

  • Acquired 30 new customers to apply for store credit cards in less than a month.
  • Awarded “Employee of the Month” in 2024, 2025
  • Achieved two promotion proposals in less than a year through effectively showing great work ethic & analytical skills.

Certification

  • NRF Customer Service & Sales Certification, Awarded by taking an Entrepreneurship course, completing the NFR final exam, and passing it. Passing establishes that students have mastered customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales. As well as, gaining crucial workplace skills that include problem-solving, working in teams, reading customer body language and increasing customer satisfaction and retention.
  • Financial Literacy Certification, Awarded by taking an Economic and Personal Finance course, completing the W!SE, and passing it. Passing establishes successfully demonstrating proficiency in personal finance by achieving a passing score on the nationally standardized Financial Literacy Certification Test. Subjects mastered include Money, Budgeting, the Cost of Money, Banking, Credit, Insurance, Investing, Retirement Planning, and Financial Planning and Management.

Awards

  • Congress of Future Medical Leaders Award of Excellence, Award recognizes outstanding academic achievement, leadership potential and determination to serve humanity in the field of medicine.
  • Presidential Education Award for Outstanding Excellence
  • 2019-2020
  • 2023-2024
  • This award recognizes academic success in the classroom. To be eligible, students must meet requirements, including grade point average or, school-set criteria and choice of state tests or teacher recommendations.

Timeline

Sales Associate

DTLR
02.2024 - Current

Cashier

JCPenny's
04.2023 - 09.2023

Warwick High School

Advanced Studies Diploma

Centura College

Professional Esthetician Lisence from Allied Healthcare

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Amore Curtis