Amos Beck
Chesapeake,Virginia
Summary
Dynamic and results-oriented professional with extensive experience at Walmart and Taco Bell. Proven expertise in employee training and customer service, driving team motivation and enhancing guest satisfaction. Skilled in conflict resolution and maintaining workplace safety, consistently achieving operational excellence and fostering a positive work environment.
Overview
47
47
years of professional experience
Work History
Shift Lead
Tacobell
08.1978 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Department Manager
Walmart
03.2015 - 05.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
No Degree - Currently Seeking GED
Indian River High
1970 Braves TrailSkills
- Employee training
- Guest service
- Team motivation
- Customer service focus
- Conflict resolution
- Workplace safety
Timeline
Department Manager
Walmart
03.2015 - 05.2023
Shift Lead
Tacobell
08.1978 - Current
No Degree - Currently Seeking GED
Indian River High
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