Amos Kiplagat
Methuen,MA
Summary
Dynamic professional with a proven track record in customer service and sales expertise, honed at Burlington Stores, Inc. Skilled in building rapport and strategic planning, I excel in high-stress situations and am committed to enhancing customer satisfaction and safety, as demonstrated in my role as a Lifeguard Instructor at Canobie Lake Park.
Overview
4
4
years of professional experience
Work History
Sales Associate
Burlington Stores, Inc.
03.2023 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Lifeguard Instructor
Canobie Lake Park
06.2021 - 06.2023
- Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
- Promoted water safety awareness in the community through informative presentations and events.
- Improved swimmer safety by consistently enforcing pool rules and regulations.
Education
Bachelor Of Business Administration - Business Administration
New England College
Henniker, NHMethuen High School
Methuen Ma 06.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Client service
- Store opening and closing
- Conflict resolution
- Sales expertise
- Complex Problem-solving
- Meeting deadlines
- Professional demeanor
- Strategic planning
- Building rapport
Accomplishments
I was a Varsity 4x4 Long Distance Runner in Methuen High
I Coached Youth Basketball For the Town of Methuen
age group 12-13
Languages
Swahili
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Burlington Stores, Inc.
03.2023 - 12.2024
Lifeguard Instructor
Canobie Lake Park
06.2021 - 06.2023
Bachelor Of Business Administration - Business Administration
New England College
Methuen High School