Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Amos Kiplagat

Methuen,MA

Summary

Dynamic professional with a proven track record in customer service and sales expertise, honed at Burlington Stores, Inc. Skilled in building rapport and strategic planning, I excel in high-stress situations and am committed to enhancing customer satisfaction and safety, as demonstrated in my role as a Lifeguard Instructor at Canobie Lake Park.

Overview

4
4
years of professional experience

Work History

Sales Associate

Burlington Stores, Inc.
03.2023 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Lifeguard Instructor

Canobie Lake Park
06.2021 - 06.2023
  • Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
  • Increased patron satisfaction by addressing concerns and providing exceptional customer service.
  • Enhanced overall pool safety through effective communication with staff and patrons.
  • Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
  • Promoted water safety awareness in the community through informative presentations and events.
  • Improved swimmer safety by consistently enforcing pool rules and regulations.

Education

Bachelor Of Business Administration - Business Administration

New England College
Henniker, NH

Methuen High School
Methuen Ma
06.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Client service
  • Store opening and closing
  • Conflict resolution
  • Sales expertise
  • Complex Problem-solving
  • Meeting deadlines
  • Professional demeanor
  • Strategic planning
  • Building rapport

Accomplishments

I was a Varsity 4x4 Long Distance Runner in Methuen High


I Coached Youth Basketball For the Town of Methuen

age group 12-13

Languages

Swahili
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Burlington Stores, Inc.
03.2023 - 12.2024

Lifeguard Instructor

Canobie Lake Park
06.2021 - 06.2023

Bachelor Of Business Administration - Business Administration

New England College

Methuen High School
Amos Kiplagat