Amoya Mowatt
Huntsville
Summary
Proven customer service expert with a history at Lyft and Uber, where exceptional communication and navigation skills led to a significant increase in repeat business. Mastered schedule management and demonstrated patience, ensuring passenger satisfaction and garnering positive reviews. Achievements include enhancing customer care through effective problem-solving and relationship-building.
Reliable professional with strong customer service skills, known for effective navigation and timely deliveries. Committed to enhancing customer satisfaction through patience and understanding.
Overview
19
19
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
01.2022 - Current
- Responded to passenger concerns and complaints politely and professionally.
Delivery Driver
Feast & Fettle
East Providence
08.2025 - 11.2025
- Delivered fresh meals to customers in a timely manner.
- Maintained accurate records of deliveries and customer interactions.
- Inspected vehicles for safety and compliance before each route.
- Loaded and unloaded food items for efficient transport to customers.
Deliveries
Walmart
01.2021 - 12.2023
- Coordinated deliveries of supplies and materials to proper recipients.
- Enhanced customer satisfaction with professional demeanor and prompt deliveries.
- Maximized customer satisfaction with timely and accurate calendar deliveries.
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
Pick, Pack, QA, and Trainer
Amazon BOS 7
03.2020 - 08.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Bartender
Amoya Mowatt
04.2010 - 09.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Childcare Assistant
Salvation Army Basic School
01.2007 - 07.2010
- Supervised free play and other activities to keep children safe.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
Education
From Technical High Schools
Westmoreland, JamaicaGED
Bristol Community College
Fall River, MASkills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- A warehouse trainer
- House keeping
- Childcare
Timeline
Delivery Driver
Feast & Fettle
08.2025 - 11.2025
Rideshare Driver
Uber And Lyft
01.2022 - Current
Deliveries
Walmart
01.2021 - 12.2023
Pick, Pack, QA, and Trainer
Amazon BOS 7
03.2020 - 08.2023
Bartender
Amoya Mowatt
04.2010 - 09.2016
Childcare Assistant
Salvation Army Basic School
01.2007 - 07.2010
From Technical High Schools
GED
Bristol Community College