Satpal Rajput
Vallejo,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
Work History
Premises Technician
AT&T
San Pablo, CA
01.2020 - 04.2026
- Installed and configured telecommunications equipment in residential and commercial settings to establish reliable service connections.
- Performed site evaluations to determine optimal equipment placement for maximum signal performance.
- Troubleshot and repaired service issues, restoring connectivity quickly and minimizing customer downtime.
- Educated customers on system features and proper usage to ensure a smooth user experience.
- Maintained compliance with safety protocols and industry regulations during all service operations.
- Managed equipment inventory and materials to support efficient and timely installations.
- Coordinated with internal teams to ensure seamless scheduling, service delivery, and workflow efficiency.
- Documented service activities and technical procedures to support accurate records and team knowledge sharing.
- Delivered professional customer service by addressing concerns, answering questions, and ensuring satisfaction on every job.
Satellite Technician
Dish Network
Benicia, CA
03.2011 - 12.2019
- Conducted site surveys-determine the best positioning of equipment for strongest signal reception.
- Installed cutting edge technology-placed mounts, satellite dishes, and receivers while ensuring broadband connectivity.
- Educated customers-reviewed order with the customer and taught them the basics to use and enjoy their new service and equipment.
- Maintained all the safety regulations at the worksite.
- Ensured that the service provided is of optimum level and the customer is satisfied with the services.
- Prepared the required documentation of the installation and maintenance products, maintaining the inventory of the equipment.
Service Manager
Domino’s
Vallejo, CA
05.2007 - 03.2011
- Scheduled and direct staff in daily work assignments to maximize productivity.
- Conducted daily pre-shift and weekly store meetings to ensure store efficiency.
- Optimized profits by controlling food, beverage, and labor costs.
- Prepared weekly payroll to keep up with projected revenue for the week.
- Continually monitored restaurant and take appropriate action to ensure food quality and service standards are met.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Consistently maintained a high level of cleanliness, organization, storage, and sanitation of food and beverage products.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Consistently obtained the highest rating from the county health department.
- Minimized loss through proper restaurant training and staff supervision.
Customer Service Representative
SBC and AT&T
Rohnert Park, CA
09.2003 - 11.2006
- Responded to telephone inquiries, providing quality service to customers and associates inquiring about bills and availability of products or status of orders.
- Listened attentively to the caller needs to ensure a positive customer experience.
- Accessed electronic and paper cataloging systems to look up product information and availability.
- Strived for quick complaint resolution, commended by the supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Customer Service Representative
Bank Of America
Concord, CA
08.1999 - 03.2003
- Handled all aspects of call center duties not limited to providing follow up phone calls to customers faxing and data entry.
- Handled and resolved inquiries from the customer regarding account discrepancies.
- Processed payments and invoices received from patrons.
- Executed financial transactions according to bank policies and procedures.
- Responded to customer inquiries, providing information on bank accounts, policies, products, and services.
- Assessed the needs of customers, suggesting products and services accordingly.
- Researched and resolved service-related problems.
- Responded to customer inquiries, complaints, and comments on a daily basis.
Education
Associates Of Arts And Associates of Science - Administration of Justice, Social and Behavioral Sciences, Natural Sciences and Mathematics, General Education
Napa Valley College
Napa, CABachelors of Science -
San Francisco State University
San Francisco, CASkills
- Effective team member with exceptional communication, problem solving, decision making, organizational, leadership and administrative skills
- Able to consistently work independently without supervision to technical specifications
- Ability to interact with individuals on all levels and can multitask efficiently
- Complete projects accurately and in a timely, professional manner
- Excellent technical and mechanical troubleshooting abilities
- Flawless attendance and performance record
- Customer service experience
- Management experience
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer operations management
LANGUAGES
English, Hindi and Punjabi
Timeline
Premises Technician
AT&T
01.2020 - 04.2026
Satellite Technician
Dish Network
03.2011 - 12.2019
Service Manager
Domino’s
05.2007 - 03.2011
Customer Service Representative
SBC and AT&T
09.2003 - 11.2006
Customer Service Representative
Bank Of America
08.1999 - 03.2003
Associates Of Arts And Associates of Science - Administration of Justice, Social and Behavioral Sciences, Natural Sciences and Mathematics, General Education
Napa Valley College
Bachelors of Science -
San Francisco State University