Amrita Diaram
Ocoee,FL
Summary
Dynamic professional with a proven track record at Charles Schwab, excelling in customer satisfaction and retention through innovative solutions and thorough support. Skilled in multitasking and organization, alongside exceptional communication abilities, consistently delivering beyond targets. Demonstrates a strong work ethic and adaptability, enhancing team performance and service standards.
Overview
17
17
years of professional experience
Work History
Service Advisor
Charles Schwab
02.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Member Service Representative
Addition Financial
03.2008 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated and engaged customers with new bank products and services.
- Resolved customer issues through thorough dispute investigation.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Emergency Medical Technician - EMT
Valencia College
Orlando, FL05-2005
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2002
Skills
- Strong work ethic
- Listening skills
- Multitasking and organization
- Prioritization
- Adaptability and flexibility
- Excellent communication
Timeline
Service Advisor
Charles Schwab
02.2023 - Current
Member Service Representative
Addition Financial
03.2008 - 02.2023
Emergency Medical Technician - EMT
Valencia College
Associate of Arts - General Studies
Valencia College
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